NOC Engineer / IP Ethernet

eClerx LLC; Navi Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

eClerx LLC is seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks and core-layer fault diagnosis. The role centers on Tier 2/3 support within a telecom-grade NOC, handling complex network issues, hardware replacements, and incident management.

The ideal candidate will have exposure to BGP/MPLS, Ethernet switching, VLANs, STP, and LAG, with proficiency in CLI and SNMP-based troubleshooting. Strong communication with enterprise customers is essential.

Qualifications

• 5-10 years in Network Operations within Telecom or ISP environments.
• Troubleshoot Ethernet/IP circuits at the service and circuit levels.
• Provide Tier 2/3 support for escalated network and customer incidents.
• Communicate directly with enterprise customers, offering timely updates and resolutions.

Responsibilities

• Provide Tier 2/3 support for escalated network and customer incidents.
• Configure, install, and maintain network devices (Routers, Switches, NIDs).
• Work with platforms such as Juniper, Cisco, Nokia, Accedian, Ciena.
• Log diagnostics, resolutions, and RCA in ticketing systems.

Tools

Juniper/Cisco/Nokia/Ciena/Accedian

OTDR / iPerf / Wireshark / NMS

Job description

Job Summary:

We are seeking a high-caliber Network Support Engineer with advanced, hands‑on experience in IP/Ethernet networks, core‑layer fault diagnosis, and complex infrastructure troubleshooting. The ideal candidate will possess a strong background in Tier 2/Tier 3 support within a telecom‑grade NOC setup, demonstrating the technical maturity required to handle complex network isolation, core hardware replacements, and critical incident management.

Key Responsibilities by Category:

• 5-10 years in Network Operations within Telecom or ISP environments.
• Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
• Customer Circuit Support
  Provide Tier 2/3 support for escalated network and customer incidents.
• Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

• Configure, install, and maintain network devices (Routers, Switches, NIDs).
• Work with platforms such as Juniper/Cisco/Nokia/Ciena/Accedian.

Hardware Lifecycle Management:

Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components.

Protocol Troubleshooting

• Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
• Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

• Conduct RFC 2544 testing and validate network throughput.
• Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

• Monitor alarms and performance metrics in a 24x7 NOC environment.
• Escalate complex issues to senior engineering teams or external vendors.

Technical Escalation

Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third‑party vendors for critical hardware and software anomalies.

Documentation & Reporting

• Log diagnostics, resolutions, and RCA in ticketing systems.
• Maintain clear incident reports and resolution timelines.

Cross-Functional Collaboration

Coordinate seamlessly with Field Operations, Provisioning, and Core Engineering teams to optimize service delivery and restoration timelines.

Customer Communication

• Provide professional, timely, and clear communication to customers and internal stakeholders.
• Maintain high standards in both written and verbal communication.

Technical Proficiency

• Hands‑on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
• Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

• Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor‑specific network management systems (NMS).

Soft Skills

• Strong analytical, troubleshooting, and documentation abilities.
• Calm and effective under pressure in high‑availability environments.

Communication

• Excellent verbal and written English communication skills.