IP Ethernet / NOC Engineer

eClerx LLC; Mumbai, Thane, Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

eClerx LLC seeks a Network Support Engineer with hands-on IP/Ethernet network experience, core-layer fault diagnosis, and complex infrastructure troubleshooting within a telecom-grade NOC. The role focuses on Tier 2/3 support, network device life-cycle, and critical incident management.

Candidates should be proficient with Juniper, Cisco, Nokia, Ciena, and Accedian platforms, and comfortable performing hardware replacements and cross-team collaboration in a 24x7 environment.

Qualifications

• Seasoned network operations professional with telecom/ISP background.
• Experience diagnosing core-layer faults and performing hardware replacements.

Responsibilities

• Provide Tier 2/3 support for escalated network incidents.
• Configure, install, and maintain network devices (Routers, Switches, NIDs).
• Work with Juniper /Cisco/Nokia/Ciena/Accedian platforms.
• Hardware interventions including replacement of core routers and line cards.
• Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
• Conduct RFC 2544 testing and assist OTDR testing for fiber faults.
• Monitor alarms in a 24x7 NOC and escalate to senior teams.

Skills

Network ops

Troubleshooting

NOC monitoring

BGP

MPLS

Ethernet switching

VLANs

STP

LAG

CLI

SNMP

RFC 2544

OTDR

Tools

Juniper

Cisco

Nokia

Ciena

Accedian

NMS

iPerf

Wireshark

Job description

Job Summary:

We are seeking a high-caliber Network Support Engineer with advanced, hands-on experience in IP/Ethernet networks, core-layer fault diagnosis, and complex infrastructure troubleshooting. The ideal candidate will possess a strong background in Tier 2/Tier 3 support within a telecom-grade NOC setup, demonstrating the technical maturity required to handle complex network isolation, core hardware replacements, and critical incident management.

Key Responsibilities by Category:

Experience Level

• 510 years in Network Operations within Telecom or ISP environments.
• Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

Provide Tier 2/3 support for escalated network and customer incidents.

• Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

• Configure, install, and maintain network devices (Routers, Switches, NIDs).
• Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Hardware Lifecycle Management:

Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components

Protocol Troubleshooting

• Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
• Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

• Conduct RFC 2544 testing and validate network throughput.
• Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

• Monitor alarms and performance metrics in a 24x7 NOC environment.
• Escalate complex issues to senior engineering teams or external vendors.

Technical Escalation:

Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third-party vendors for critical hardware and software anomalies

Documentation & Reporting

• Log diagnostics, resolutions, and RCA in ticketing systems.
• Maintain clear incident reports and resolution timelines.

Cross-Functional Collaboration

Coordinate seamlessly with Field Operations, Provisioning, and Core Engineering teams to optimize service delivery and restoration timelines

Customer Communication

• Provide professional, timely, and clear communication to customers and internal stakeholders.
• Maintain high standards in both written and verbal communication.

Technical Proficiency

• Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
• Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

• Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor-specific network management systems (NMS)

Soft Skills

• Strong analytical, troubleshooting, and documentation abilities.
• Calm and effective under pressure in high-availability environments.

Communication

• Excellent verbal and written English communication skills.