NOC Analyst L2, Digital

wNy Consulting; Bengaluru; Presencial; INR 400.000 - 800.000; Jornada completa

Descripción de la vacante

wNy Consulting is seeking a NOC Engineer to investigate, diagnose, and resolve escalated incidents spanning networks, servers, firewalls, backups, and Azure resources in Bengaluru. You will analyze monitoring data, manage patch cycles, and implement changes per change control processes.

The role emphasizes collaboration with SOC, documentation, and mentoring of junior analysts, with on-call rotation and shift handovers built into the schedule.

Formación

• Bachelor's degree in computer science or related field.
• 2–4 years of experience in NOC, systems admin, or network admin roles.
• Proficient in Windows Server OS administration and basic Linux.
• Experience with patch management and incident response.
• Familiarity with firewall platforms (Fortinet, Cisco, Check Point, Palo Alto).
• Certifications are desirable (CompTIA Network+/Server+/Security+, AZ-800/801).

Responsabilidades

• Investigate, diagnose, and resolve escalated incidents across network, server, firewall, backup, and Azure resources.
• Analyze performance metrics and logs from monitoring tools to identify root causes.
• Manage scheduled patch deployment cycles for Windows servers and apps.
• Implement approved configuration changes on network devices, servers, and firewalls.
• Perform server and firewall monitoring and troubleshooting.
• Coordinate with SOC analysts during incidents and provide infrastructure context.
• Document incident steps, findings, and changes in ConnectWise Manage and KB.
• Contribute to NOC SOPs and technical documentation; mentor Tier 1 analysts.
• Participate in shift handovers and rotational on-call schedules.

Conocimientos

Analytical thinking

Strong communication

Windows/Linux administration

Networking concepts

RMM tooling

PowerShell scripting

Azure basics

Documentation & mentoring

Educación

Bachelor of Technology in Computer Science or related degree

Herramientas

ConnectWise Automate

ConnectWise ScreenConnect

Auvik

Azure Monitor

Veeam Backup & Replication

VMware vSphere

Microsoft Hyper-V

Descripción del empleo

• Investigate, diagnose,and resolve escalated application, and infrastructure incidents related tonetwork connectivity, server performance (Windows/Linux), firewall issues,backup failures, application availability, and Azure resource problems.


• Analyze performancemetrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik,Azure Monitor, Backup consoles) to identify root causes and potentialbottlenecks across network, server, and firewallinfrastructure.


• Manage and executescheduled patch deployment cycles for operating systems (Windows Server OSs)and applications using ConnectWise Automate, ensuring compliance and minimizingdisruption.


• Implement approvedconfiguration changes on network devices, servers, and firewalls (e.g.,Fortinet, Cisco, Check Point, Palo Alto) according to existing changemanagement processes.


• Perform ServerMonitoring and Management tasks including in-depth performance analysis,troubleshooting OS-level issues, managing server roles/features, and applyingconfiguration changes.


• Perform FirewallMonitoring and Management tasks including analyzing firewall logs,troubleshooting connectivity issues, implementing rule changes underguidance/SOPs, and managing firewall configurations.


• Manage backupoperations, including troubleshooting backup job failures, performingfile/folder and potentially VM/application-level restores using platforms likeVeeam, and verifying backup integrity.


• Manage and verify thebackup of network device and firewall configurations according to definedprocedures.


• Perform definedoperational tasks within client Microsoft Azure environments (e.g., VMresizing, service restarts, basic configuration adjustments, responding toAzure Advisor alerts).


• Collaborate effectivelywith SOC analysts during integrated incidents, providing infrastructure context(network, server, firewall, backup status) and executing coordinated responseactions.


• Document incidentresolution steps, technical findings, and configuration changes accuratelywithin the ticketing system (ConnectWise Manage) and knowledgebase.


• Contribute to thecreation, refinement, and maintenance of NOC Standard Operating Procedures(SOPs) and technical documentation, including backup and restoreprocedures.


• Mentor and providetechnical guidance to NOC Tier 1 analysts.


• Participate in shifthandovers, ensuring continuity of operations and effective knowledgetransfer.


• Participate in arotational on-call schedule.

Requirements

Skills and Experience

• Strong analytical, diagnostic,and problem-solving skills.


• Excellent communication skills(written and verbal), with the ability to explain technical issues clearly.


• Ability to work effectivelyunder pressure and manage multiple priorities.


• Collaborative mindset andability to work well within an integrated team structure.


• Aptitude for mentoring andknowledge sharing.


• Intermediate-to-advancedknowledge of Windows Server OSs administration (Active Directory, DNS, DHCP,Group Policy). Linux administration skills are a plus.


• Solid understandingofnetworking concepts and protocols (TCP/IP, routing, switching, VLANs,firewalls, VPNs).


• Hands-on experience withRemote Monitoring and Management (RMM) tools (ConnectWise Automate andConnectWise ScreenConnect strongly preferred).


• Experience with patchmanagement processes and tools.


• Experience managing andtroubleshooting firewall platforms (e.g., Fortinet, Cisco, Check Point, PaloAlto).


• Proficiency with backup andrecovery solutions, particularly Veeam Backup & Replication (experiencewith other platforms is beneficial).


• Understanding ofvirtualization technologies (VMware vSphere, Microsoft Hyper-V).


• Foundational administrationexperience with Microsoft Azure (Virtual Machines, Virtual Networks, AzureStorage, Azure Monitor basics).


• Basic scripting skills(PowerShell preferred) for automation and taskexecution.


• Experience with networkmonitoring tools (e.g., Auvik) is beneficial.

Certifications

Relevant certifications are highly desirable, such as:

• CompTIA Network+,CompTIA Server+, CompTIA Security+


• Microsoft Certified:Windows Server Hybrid Administrator Associate (AZ-800/801) or older MCSA/MCSE.


• Relevant firewallvendor certifications (e.g., Fortinet NSE, Cisco CCNA Security, Check PointCCSA, Palo Alto PCNSA).


• Veeam CertifiedEngineer (VMCE) or similar backup technology certification.

Educational Qualifications

• Bachelorof Technology in Computer Science or related degree

Experience

Requires 2-4 years ofexperience in a NOC Engineer, Systems Administrator, Network Administrator,Backup Administrator, Firewall Administrator, or similar IT infrastructuresupport role.