Hiring For NICE CXone Developer

Glauben Technologies; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Glauben Technologies seeks a skilled NICE CXone Developer with hands-on CXone experience to build scalable contact center solutions across voice and digital channels. You will design IVR flows, implement routing logic, and integrate CXone with enterprise systems.

The role covers development, integration, and automation across CXone, with emphasis on real-time data exchange, authentication, and secure integrations. Knowledge of scripting, APIs, and bot tools is essential.

Qualifications

• Hands-on experience with NICE CXone Studio scripting and IVR design.
• Experience configuring ACD routing and omnichannel routing strategies.
• Strong knowledge of REST APIs and JSON-based integrations.

Responsibilities

• Develop and maintain CXone Studio scripts for voice and digital channels.
• Design, build, and optimize IVR call flows and routing logic.
• Implement business workflows and back-end integrations within CXone.

Skills

CXone scripting

IVR design

ACD routing

Omnichannel

JavaScript/TypeScript

REST APIs

JSON integrations

SIP CTI

CXone Studio

NICE Engage

Tools

CXone Studio

NICE Engage

WebEx

Job description

Role Summary

We are seeking a skilled NICE CXone Developer with hands-on experience in CXone

Studio scripting, IVR development, and API-based integrations. The candidate will

be responsible for building scalable contact center solutions across voice and digital

channels, ensuring high-quality customer experience and system performance.

Key Responsibilities

CXone Development & IVR Design

• Develop and maintain CXone Studio scripts for voice and digital
• channels.
• Design, build, and optimize IVR call flows, routing logic, and ACD
• configurations.
• Implement business workflows, data dips, and backend integrations
• within CXone.

Integration & Backend Connectivity

• Develop integrations between CXone and enterprise systems (CRM,
• databases, ticketing tools) using:
• REST APIs / Web services
• Middleware / integration hubs

• Handle authentication mechanisms (OAuth2, tokens, API keys) for

secure integrations.

• Work on real-time and batch data exchange for call routing and

reporting.

Omnichannel & Automation Development

• Build and support digital channels (chat, email, SMS, bots) in CXone.

• Implement virtual agents/chatbots and automation workflows.

• Enable AI/NLP-based solutions using tools like CXone Bot Builder,

Dialogflow, or similar.

System Configuration & Optimization

• Configure and optimize:

• Skills and routing strategies
• Agent scripting and workflows
• Call handling logic

• Analyze call flows and optimize for:

• First Call Resolution (FCR)
• Call containment
• Customer experience improvement

Production Support & Troubleshooting

• • Provide L2/L3 support for CXone issues related to call flows, integrations,
• and routing.
• • Troubleshoot:
• Call routing failures
• API integration issues
• Voice and latency issues
• • Participate in release deployments, testing, and change management.

Required Skills

Core NICE CXone Skills

• Strong hands-on experience in:

• CXone Studio scripting
• IVR design and call flow development
• ACD configuration and routing strategies

• Experience in omnichannel contact center solutions

Programming & Integration

• Strong knowledge of:

• JavaScript / TypeScript (preferred)
• REST APIs and JSON-based integrations

• Experience in working with:

• API integrations
• Backend services

Contact Center & Telephony

• Understanding of:

• SIP, CTI, call routing
• Contact center operations and workflows

• Experience in platforms like:

• Avaya / Cisco / Five9 / WebEx (preferred)

Nice to Have

• Experience with:

• Dialer systems (ININ / outbound campaigns)
• Call recording platforms (NICE Engage / Verint)
• Workforce Engagement tools (WFM, QM)

• Exposure to:

• Cloud platforms (Azure / AWS)
• AI/ML integrations in contact center

• Certifications:

• NICE CXone / CCNA / ITILRole & responsibilities