NGO Onboarding Specialist

Big NGO; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

Big NGO is seeking an onboarding specialist to bring hundreds of NGOs online, guiding them from signup to live websites and donation pages. Fluent Hindi and strong onboarding skills are essential.

You will collaborate with NGO leaders across India, train staff on core features, and relay feedback to the product team, while monitoring client health and addressing issues.

Qualifications

• 1+ years in a customer success, onboarding, or support role.
• Excellent Hindi communication skills — most of our NGOs are Hindi-first.
• Patient, empathetic approach to non-technical users.
• Ability to learn new software quickly and explain it simply.
• Comfort with spreadsheets, CRM tools, and video calls.
• Genuine interest in the NGO and social sector.

Responsibilities

• Guide new NGOs through the platform setup process end-to-end.
• Conduct onboarding calls (Hindi and English) with NGO leadership.
• Configure website templates, donation pages, and member portals for clients.
• Train NGO staff on using the platform's core features.
• Identify and raise technical issues to the engineering team.
• Gather product feedback from NGOs and relay it to the product team.
• Maintain client health dashboards and flag at-risk accounts.

Skills

Hindi communication

Customer onboarding

Empathy

Learning quickly

Non-technical communication

Tools

CRM tools

Video calls

Spreadsheets

Job description

Help Indian NGOs come online — you will be the first human contact for hundreds of organisations and the reason they stay. Hindi required.

About Big NGO

Big NGO's onboarding team is responsible for taking an NGO from 'just signed up' to 'fully live website, donation page, and first donor received.' You will work with NGO founders, trustees, and coordinators across India — most of them non-technical, all of them doing important work.

What you will do

• Guide new NGOs through the platform setup process end-to-end
• Conduct onboarding calls (Hindi and English) with NGO leadership
• Configure website templates, donation pages, and member portals for clients
• Train NGO staff on using the platform's core features
• Identify and raise technical issues to the engineering team
• Gather product feedback from NGOs and relay it to the product team
• Maintain client health dashboards and flag at-risk accounts

What you need

• 1+ years in a customer success, onboarding, or support role
• Excellent Hindi communication skills — most of our NGOs are Hindi-first
• Patient, empathetic approach to non-technical users
• Ability to learn new software quickly and explain it simply
• Comfort with spreadsheets, CRM tools, and video calls
• Genuine interest in the NGO and social sector

Nice to have

• Prior work with or for an NGO
• Knowledge of NGO compliance basics (80G, 12A, FCRA)
• Experience with Freshdesk, Intercom, or similar support tools
• Regional language skills beyond Hindi

What we offer

• Immersive exposure to India's NGO ecosystem
• Clear growth path to Senior Onboarding Customer Success Manager
• Monthly team lunches and quarterly offsite