Next Generation Relationship Manager - Branch Banking Service

Kotak Mahindra Bank Limited; Ahmedabad District; On-site; INR 450,000 - 850,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Next Gen Relationship Manager for Ahmedabad to drive branch-level customer relationships and deliver service excellence. You will engage diverse customer segments, understand banking products, and uphold branch standards to support business growth.

The role emphasizes strong communication, adaptability, and a customer-centric mindset within a dynamic retail banking environment.

Qualifications

• Strong interpersonal and communication skills.
• Customer-centric approach.
• Adaptable to dynamic banking environment.

Responsibilities

• Manage and develop customer relationships in branch banking services.
• Serve as key contact for customers and address banking needs with service excellence.
• Promote banking products and services to enhance customer satisfaction and branch performance.

Job description

Next Gen Relationship Manager_Branch Banking-Service_Ahmedabad

• Responsible for managing and developing customer relationships in branch banking services.
• Acts as a key point of contact for customers, addressing their banking needs and providing service excellence.
• Supports branch operations by promoting banking products and services to enhance customer satisfaction.
• Requires strong interpersonal and communication skills to engage with diverse customer segments.
• Involves understanding banking products, customer service protocols, and branch processes.
• The role is focused on branch-level customer relationship management within the banking sector.
• Candidates should be adaptable to a dynamic banking environment and possess a customer-centric approach.
• Emphasis on service delivery and maintaining branch standards to support business growth.