New Build Lead

Indus Towers; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Indus Towers in India seeks a Circle New Build - Acquisition Lead to drive site acquisition, approvals, and readiness across zones. You will coordinate with field teams to manage SR-to-HOTO handovers and ensure compliant processes while maintaining strong customer engagement.

The role requires managing approvals, resolving access and feasibility issues, and delivering new sites on schedule through proactive governance and cross-team collaboration.

Qualifications

• Site acquisition coordination and stakeholder management
• Experience coordinating cross-functional teams
• Strong documentation and governance orientation
• Customer engagement and relationship management

Responsibilities

• Drive SR to HOTO conversions for new sites per targets
• Achieve SP targets and manage HOTO/RFAI with field teams
• Resolve access/feasibility/public resistance issues
• Review zonal funnel and push conversions with executives/PMs
• Own customer-facing approvals for new site readiness
• Coordinate with zonal sales for RF approvals
• Monitor field productivity and ensure readiness for inspections
• Train and mentor acquisition field teams
• Ensure geo-tagging and use of digital tools for governance

Job description

Basic Information on Role

Job Title: Circle New Build - Acquisition Lead

Circle/Corporate: Circle

Function Name: New Build

Sub-Function Name: Acquisition

Reports to: New Build Head

Reported by: Circle New Build - Acquisition - Team Member

Section One: Job Purpose

Summarize in one statement why your job exists; and how it contributes to the overall mission/objective of the organization

Ensure timely acquisition of new sites as per customer requirements by driving service request (SR) to hand over take over (HOTO) conversions and ensuring compliance through circle field teams.

Section Two: Principal Accountabilities

List the expected end results that must be achieved to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)

• 1 Site Acquisition Delivery

  1. Ensure service request (SR) to hand over take over (HOTO) conversion for new sites as per monthly targets and customer requirements.

  2. Drive monthly site proposal (SP) target achievement as per corporate dashboards, ensuring field executive productivity across site proposal (SP), hand over take over (HOTO), and ready for active installation (RFAI).

  3. Resolve acquisition challenges by supporting teams on access, feasibility issues, and public resistance.

  4. Review the zonal acquisition funnel and drive conversions through daily and weekly governance with acquisition executives and zonal project managers.

• 2 Operational Compliance & Documentation Governance

  1. Ensure lease creation for all hand over take over (HOTO) -completed sites before ready for active installation (RFAI).

  2. Ensure compliance with document collection requirements as per the defined checklist.

  3. Escalate and resolve document, legal, or landlord issues through coordination with legal and compliance teams.

  4. Ensure timely service order (SO) to hand over take over (HOTO) movement by addressing gaps in documentation and landowner agreements.

• 3 Customer Engagement

  1. Own and manage all customer-facing approvals required for new site acquisition and readiness.

  2. Act as the primary customer interface at the zonal level for acquisition-related coordination and escalations.

  3. Drive closure of customer approvals through war rooms, customer visits, and structured follow-ups.

  4. Work closely with the sales team at the zonal level to enable timely radio frequency approvals.

  5. Coordinate with customer planning teams to align site feasibility, design inputs, and approval requirements.

• 4 Field Engagement & Acquisition Readiness

  1. Monitor field productivity of acquisition field executives and ensure adequate visit coverage for service requests across zones.

  2. Support field teams in resolving acquisition challenges and ensuring readiness for customer inspection.

  3. Drive training, on-ground handholding, and capability building of acquisition field executives.

  4. Ensure geo-tagging-based visit compliance and adoption of digital tools to strengthen field governance.

Regards,

Rinku Puri

Circle HR Head WBO Circle

8336907227