Networking Managed Services Engineer (L1)-9

NTT DATA BUSINESS SOLUTIONS; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA in Mumbai is looking for an entry‑level Networking Managed Services Engineer (L1) to provide managed services that keep client IT infrastructure operational. You will monitor, investigate and resolve incidents while handling tickets, patching, and configuration changes, ensuring smooth shift handovers for continuous service quality.

You will identify optimization opportunities and automation for requests and incident resolution, with occasional support for projects and disaster recovery

Qualifications

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling tickets on day-to-day basis. Act promptly as per defined SOPs.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.

Responsibilities

• Provide managed services to keep client IT infrastructure operational.
• Monitor client infrastructure and investigate first-line incidents.
• Resolve incidents and support request fulfilment per SOPs, including ITSM tickets or chats.
• Perform maintenance activities like patching and configuration changes and ensure smooth shift handovers.
• Identify opportunities for optimization and automation in incident resolution and requests.
• Support project work and disaster recovery functions and tests as needed.
• Update knowledge and share insights to drive continuous improvement.

Skills

Pulse Secure SSL VPN

Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus

ASR/ISR Routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

ITSM processes

Education

Bachelor's degree in information technology/computing or equivalent experience

Job description

Job Summary

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your Day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Responsibilities Requirements

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sops.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelors degree in information technology/computing or equivalent experience.

Workplace Type

On-site Working