Networking Managed Services Engineer (L1)-9

NTT Limited; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

NTT DATA is seeking an entry‑level Networking Managed Services Engineer (L1) in Bengaluru to support clients’ IT infrastructure. You will proactively identify and resolve incidents, monitor client networks, and follow approved procedures to fulfil service requests.

The role emphasizes ticket handling, SOP adherence, and gradual automation opportunities. Responsibilities include telephonic/chat/ITSM support, patching, changes, and ensuring smooth shift handovers.

Qualifications

• Entry‑level networking role focusing on incident resolution and ITSM ticket handling.
• Experience with patching and configuration changes as part of maintenance activities.
• Ability to follow SOPs and support shift handovers for continuous service.

Responsibilities

• Provide telephonic, ITSM ticket, or chat support.
• Execute maintenance activities such as patching and configuration changes.
• Support project work, disaster recovery functions and tests.

Skills

Client-focused

Active listening

Cross-cultural communication

Planning

Resilience under pressure

Willingness to work extra hours

Education

Bachelor’s degree in information technology/computing

Tools

Pulse Secure SSL VPN

Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Job description

Networking Managed Services Engineer (L1)

As a Networking Managed Services Engineer (L1) at NTT DATA, you will step into an entry‑level role whose primary focus is providing managed services to keep our clients’ IT infrastructure and systems operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You will monitor client infrastructure and solutions, catching errors before or as soon as they occur, investigate first‑line incidents, understand root causes, and follow approved procedures for request fulfilment.

Key responsibilities include providing telephonic, ITSM ticket, or chat support, executing maintenance activities such as patching and configuration changes, ensuring smooth shift handovers for continuous service, and identifying opportunities for optimisation, automation, and process improvement. You may also support project work, disaster recovery functions, and tests, contributing to broader organisational goals.

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling tickets on a day‑to‑day basis.
• Act promptly as per defined SOPs.
• Attempt to resolve as many tickets as possible using available knowledge articles or provided SOPs.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client‑focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type: On‑site Working.

Equal Opportunity Employer. NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.