Networking Managed Services Engineer (L1)

NTT DATA, Inc.; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

NTT DATA, Inc. is looking for a Networking Managed Services Engineer (L1) in Hyderabad. This is an entry-level role focused on providing managed services to ensure our clients' IT infrastructure remains operational. You will monitor systems, resolve technical incidents, and maintain service quality. Applicants should possess a bachelor's degree in IT/computing or equivalent experience, along with a basic understanding of networking technologies. The position requires on-site work and a client-focused approach.

Qualifications

• Basic understanding of Pulse Secure SSL VPN, Palo Alto and Fortinet Firewalls.
• Ability to resolve tickets using knowledge articles.
• Strong work ethic and capacity to work longer hours if needed.

Responsibilities

• Provide managed services to keep IT infrastructure operational.
• Identify, investigate, and resolve technical incidents.
• Monitor client infrastructure and ensure high service quality.

Skills

Basic understanding of networking technologies

Discipline in ticket handling

Knowledge of ITSM tools and processes

Strong planning skills

Adaptability to changing environments

Client-focused approach

Excellent active listening skills

Positive outlook and resilience under pressure

Education

Bachelor’s degree in information technology/computing or equivalent experience

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined SOPs.
• Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from a @nttdata.com email address. If you suspect any fraudulent activity, contact us.