Network Engineer (Routing & Switching)

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an entry-level Networking Managed Services Engineer (L1) to monitor client infrastructure and resolve incidents to keep services operational. You will work with VPNs, firewalls, and routing devices, following SOPs and ITSM processes while delivering quality client experiences.

You will identify improvement opportunities, participate in patching and maintenance, and may support disaster recovery tests.

Qualifications

• Basic understanding of VPNs, firewalls and routing protocols (BGP/OSPF).
• Proficiency in handling day-to-day ITSM tickets per SOPs.
• Familiarity with ITSM processes and knowledge articles.
• Strong planning and organizational skills under pressure.
• Willingness to work longer hours and adapt to changing environments.
• Client-focused approach with good communication across cultures.

Responsibilities

• Monitor client infrastructure and services to ensure uptime.
• Identify, investigate and resolve first-line incidents and problems.
• Follow approved procedures for ticket fulfilment and escalation when needed.
• Participate in maintenance activities like patching and configuration changes.
• Identify opportunities for automation and process improvements.
• Support project work and disaster recovery exercises as required.

Skills

Networking basics

Troubleshooting

Ticketing systems

ITIL awareness

Customer focus

Communication skills

Adaptability

Education

Bachelor's degree in IT/Computing

Tools

Pulse Secure SSL VPN

Juniper devices

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ACS

ISE

Meraki

Job description

Job Summary

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your Day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.

Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

Requirements

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sops.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelors degree in information technology/computing or equivalent experience.

Workplace

On-site Working