Networking Managed Services Engineer (L1)

NTT DATA, Inc.

Mumbai

On-site

INR 500,000 - 800,000

Full time

14 days+

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Job summary

A leading IT services company in India is seeking an entry-level Networking Managed Services Engineer to ensure client IT infrastructure remains operational. Responsibilities include monitoring infrastructure, investigating incidents, and resolving technical issues. The ideal candidate should have a basic understanding of networking technologies and a bachelor's degree in IT or related fields. Join a diverse team focused on making a positive impact.

Qualifications

Act promptly following predefined SOPs for ticket handling.
Resolve as many tickets as possible using knowledge articles.
Communicate effectively across different cultures.

Responsibilities

Monitor client infrastructure and catch errors proactively.
Investigate incidents and follow procedures for resolution.
Identify opportunities for process improvements.

Skills

Basic understanding of Pulse Secure SSL VPN, Virtual Juniper, Palo Alto

Knowledge of Cisco Nexus switches and routing protocols

Good understanding of ITSM processes

Strong planning skills

Excellent active listening skills

Ability to adapt to changing environments

Client-focused approach

Positive outlook and resilience under pressure

Education

Bachelor’s degree in information technology/computing

Tools

ITSM tools

Job description

Networking Managed Services Engineer (L1)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA: As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry‑level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first‑line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
Highly disciplined in handling of tickets on day‑to‑day basis. Act promptly as per defined SOPs.
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs.
Good understanding of using ITSM tools and ITSM processes.
Strong planning skills, considering possible changes and circumstances.
A strong work ethic, including the capacity to put in longer hours when necessary.
Adaptability to changing environments.
A client‑focused approach, creating positive client experiences throughout their journey.
The aptitude to communicate and work across different cultures and social groups.
Excellent active listening skills, confirming understanding and seeking relevant information.
A positive outlook and resilience under pressure.
A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.

Seniority level