Network voice Admin

Tata Consultancy Services; India; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Tata Consultancy Services is seeking a Network Voice Admin with 6-12 years of experience to monitor and support enterprise voice infrastructure including VoIP, SIP, and IP telephony. The role involves troubleshooting call issues and coordinating with vendors for SIP-related tasks.

You will manage Avaya IP Office and Microsoft Teams Telephony, handle incident and change management, and maintain SOPs and technical reports. Delhi/NCR-based with interview mode virtual.

Qualifications

• Monitor and support enterprise voice infrastructure, including VoIP, SIP, and IP telephony.
• Troubleshoot voice call issues such as one-way audio, call drops, poor voice quality, and routing problems.
• Manage and support platforms such as Avaya IP office, or Microsoft Teams Telephony.
• To work on customer voice telephony related tools.
• Handle incident management, root cause analysis (RCA), and problem management.
• Coordinate with telecom vendors and service providers for circuit and SIP-related issues.
• Maintain documentation, SOPs, and technical reports.
• Participate in change management, system upgrades, and disaster recovery activities
• To understand and manage the voice environment
• Identify SIP and RTP issues

Responsibilities

• Monitor and support enterprise voice infrastructure, including VoIP, SIP, and IP telephony.
• Troubleshoot voice call issues such as one-way audio, call drops, poor voice quality, and routing problems.
• Manage and support platforms such as Avaya IP office, or Microsoft Teams Telephony.
• To work on customer voice telephony related tools.
• Handle incident management, root cause analysis (RCA), and problem management.
• Coordinate with telecom vendors and service providers for circuit and SIP-related issues.
• Maintain documentation, SOPs, and technical reports.
• Participate in change management, system upgrades, and disaster recovery activities
• To understand and manage the voice environment
• Identify SIP and RTP issues

Skills

VoIP

SIP

RTP

WebRTC

TCP/IP Networking

DNS

DHCP

QoS

VLANs

MPLS

SIP Trunking

Dial Plans

Avaya

Teams Telephony

ITIL Incident Mgmt

ITIL Change Mgmt

Cloud Telephony

Voice infra

Tools

Avaya

Teams Telephony

Job description

Job Position : Network Voice Admin

Required Tech stack : Network Voice Admin, Avaya, VOIP, Cloud Telephony , IP Telephony, Incident Management ,Change management

Exp-6-12 Years

Interview Date :

Interview mode :Virtual

Venue : Delhi/NCR

Must Have :

• 1.Monitor and support enterprise voice infrastructure, including VoIP, SIP, and IP telephony.
• 2 Troubleshoot voice call issues such as one-way audio, call drops, poor voice quality, and routing problems.
• 3 Manage and support platforms such as Avaya IP office, or Microsoft Teams Telephony.
• 4 To work on customer voice telephony related tools.
• 5 Handle incident management, root cause analysis (RCA), and problem management.
• 6 Coordinate with telecom vendors and service providers for circuit and SIP-related issues.
• 7 Maintain documentation, standard operating procedures (SOPs), and technical reports.
• 8 Participate in change management, system upgrades, and disaster recovery activities
• 9 To understand and manage the voice environment
• 10 Identify SIP and RTP issues

Tech skills:

• VoIP, SIP, RTP, WebRTC
• TCP/IP Networking, DNS, DHCP.
• QoS, VLANs, MPLS
• SIP Trunking and Dial Plans
• Avaya, Teams Telephony system.
• ITIL Incident and Change Management
• Understanding of voice infrastructure
• Cloud Telephony
• Good Communication and Coordination, Knowledge about different Voice platforms.