Network Support Engineer

Rvsiglobal; Jammu district; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Performance bonuses

Medical Insurance

Flexible working

Pick and Drop facilities (Female Staff

Retirement Benefits

Job summary

RVS iGlobal is a White Label Tech support company providing 24x7x365 technical support to IT businesses worldwide. A Network Support Engineer will troubleshoot and resolve network issues across diverse customer bases, working with firewalls, VPNs, routing, and switching to ensure high service quality.

The role requires strong networking fundamentals, experience with Cisco devices and firewalls, and excellent communication to interact with customers and internal teams.

Qualifications

• Strong networking fundamentals and troubleshooting skills.
• Experience with Cisco routers/switches.
• Hands-on firewall experience (Fortinet, Cisco ASA, Palo Alto, Sophos, Check Point).
• Knowledge of VLAN configuration and STP.
• Understanding of IP routing protocols (OSPF, BGP).
• Excellent communication and customer-service skills.

Responsibilities

• Provide day-to-day 2nd line network support for a large and diverse customer base.
• Diagnose, troubleshoot, and resolve network-related incidents remotely.
• Configure and manage firewalls, VPNs, and security policies.
• Troubleshoot switching, VLANs, STP, and wireless networks.
• Assist with routing and network infrastructure changes and service recovery.
• Provide professional technical support via phone and email.
• Maintain accurate technical documentation and tickets.

Skills

Networking fundamentals

Cisco routers & switches

Firewall management

VLAN configuration

STP

IP routing protocols (OSPF/BGP)

Quality of Service (QoS)

Analytical thinking

Communication skills

Documentation & ticketing

Incident management

Team collaboration

Tools

Cisco

Fortinet FortiGate

Sophos

Check Point

Job description

Jammu and Gurugram, India | Posted on 09/16/2026

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business are the keys. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Job Description

Job Summary:

A Network Support Engineer isresponsible for providing day-to-day technical support, troubleshooting, andresolution of network-related issues across a diverse customer base. The roleinvolves remote diagnosis, fault finding, and resolving incidents and servicerequests while ensuring high standards of customer service and adherence toagreed Service Level Agreements (SLAs).

The Network Support Engineer willwork closely with the Service Desk, Networks Team, and other technical teams todiagnose and resolve complex network issues, implement changes, support servicerecovery, and maintain reliable and secure customer environments.

The ideal candidate will havestrong networking fundamentals, excellent problem-solving abilities, goodcommunication skills, and hands‑on experience with network infrastructure,firewalls, wireless networks, and routing and switching technologies.

Key Responsibilities:

Network Support & Troubleshooting

• Provide day-to-day 2nd Line Network Support to alarge and diverse customer base.


• Diagnose, troubleshoot, and resolvenetwork-related incidents and service requests remotely.


• Investigate connectivity, performance, andinfrastructure issues and provide timely resolutions.


• Manage and resolve technical faults while minimizing impact on customers and business operations.


• Act as a point of escalation for complexnetwork-related issues.

Firewall & Network Security

• Configure and manage firewalls, including ruleupdates, security policies, and VPN configurations.


• Work with multiple firewall vendors, includingFortiGate, Sophos, and Check Point.


• Troubleshoot firewall and VPN-relatedconnectivity and security issues.


• Support secure and reliable network servicesacross customer environments.

Switching & Wireless Networks

• Troubleshoot and resolve Layer 2 switching issuesacross platforms such as Cisco, Extreme, and UniFi.


• Configure and troubleshoot VLANs and SpanningTree Protocol (STP) issues.


• Interference


• Coverage issues


• Connectivity problems

Routing & Network Infrastructure

• Troubleshoot network routing and connectivityissues.


• Apply knowledge of IP routing protocols,including OSPF and BGP.


• Support network infrastructure changes andservice recovery activities.


• Work collaboratively with the Networks Team andother technical teams to implement appropriate solutions.

Customer Support & Service Management

• Provide professional and effective technicalsupport through phone and email.


• Communicate technical issues and solutionsclearly to both technical and non-technical customers.


• Maintain strong working relationships withcustomers and internal stakeholders.


• Manage multiple incidents and service requestswhile prioritising workload effectively.


• Work within agreed SLAs, including response andresolution targets.


• Ensure tickets are accurately documented andupdated throughout the resolution process.


• Act as a technical lead for customers during theimplementation of network changes and service recovery.


• Support continual improvement by identifyingopportunities to improve efficiency and technical processes.


• Identify opportunities to automate repetitive ormanual processes.


• Collaborate with colleagues to resolve issues andimplement required network changes.


• Follow established procedures, technicalstandards, and best practices.

Requirements

Essential Skills and Qualifications

• Strong understanding of networking fundamentals,including TCP/IP and network troubleshooting.


• Experience working with Cisco routers andswitches.


• Hands‑on experience with firewalls, such asFortinet, Cisco ASA, Palo Alto, Sophos, or Check Point.


• Understanding of VLAN configuration and Layer 2switching.


• Understanding of Spanning Tree Protocol (STP).


• Experience troubleshooting wireless networkissues.


• Understanding of IP routing protocols,particularly OSPF and BGP.


• Good understanding of Quality of Service (QoS).


• Strong analytical and problem-solving skills.


• Excellent communication and customer-serviceskills.


• Strong documentation and organisational skills.


• Ability to manage multiple incidents and servicerequests while working to SLAs.


• Ability to work effectively with Service Desk,Network, and other technical teams.

Certifications

The following certifications aredesirable:

• Cisco Certified Network Associate (CCNA) –completed or currently working towards.


• Fortinet Certified Professional (FCP) – completedor currently working towards.


• ITIL qualification would be advantageous.

IT Service Management

Experience with IT ServiceManagement environments would be beneficial, including:

• ServiceNow or similar ITSM platforms.


• Incident and service request management.


• SLA management and prioritisation.


• Ticket documentation and resolution notes.


• Following established support procedures and bestpractices.

Tools & Technologies

Experience with or knowledge ofthe following technologies would be advantageous:

• Cisco ASA


• Wireless networking


• ServiceNow or similarITSM platforms


• Remote troubleshooting and fault-finding tools

Additional Responsibilities

• Support customer network changes and servicerecovery activities.


• Collaborate with internal technical teams toensure effective issue resolution.


• Maintain accurate technical documentation.


• Contribute to knowledge sharing and continualimprovement initiatives.


• Participate in an out-of-hours (OOH) rota,approximately 2–3 times per year.


• Support application or infrastructure updates andupgrades during OOH periods where required.


• Identify and elevate Priority 1 (P1) andPriority 2 (P2) incidents, including security incidents, as early aspossible.


• Continue developing technical knowledge andpursue relevant certifications and professional development.

• Performance bonuses


• Employee's State Insurance Corporation


• Medical Insurance


• Pick and Drop facilities (Only for Female Staff)


• Day outs for Staff


• Maternity/Paternity leaves


• Retirement Benefits


• National and International tour packages after successful completion ofservice as per company policies


• Flexible work schedules and workplace perks like on‑site snacks


• Flexible working


• Salary reviewsare subject to annual performance/annual appraisal reviews