Network Support Engineer

Citynetinfotele; Indore District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonuses

Learning opportunities

Access to advanced network tools

Job summary

Citynetinfotele in Indore District, Madhya Pradesh is seeking a Network Support Engineer to join our technical operations team. You will maintain network performance, handle customer support tickets, and ensure 24×7 uptime for our broadband and enterprise clients.

The ideal candidate should have a degree in Electronics, Telecommunications, or IT and 1–3 years of experience in the ISP industry. We offer a friendly work environment and competitive salary with performance bonuses.

Qualifications

• 1–3 years of experience in ISP or network support roles.
• Strong knowledge of routers, modems, and basic networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with networking devices like Mikrotik or Cisco is a plus.

Responsibilities

• Monitor and troubleshoot network connectivity issues (LAN/WAN/Fiber).
• Respond promptly to customer complaints and resolve service issues.
• Prepare daily network health and performance reports.

Skills

Network troubleshooting

Customer support

Router configuration

Problem-solving

Excellent communication

Education

Diploma or Bachelor’s degree in Electronics, Telecommunications, or IT

Tools

Mikrotik

Cisco

Job description

About Us:

[Your Telecom Company Name] is a leading telecom and internet service provider committed to delivering fast, reliable, and innovative connectivity solutions across India. We serve both individual and business customers with cutting-edge broadband and enterprise communication services.

Position Overview:

We’re looking for a Network Support Engineer to join our technical operations team. The ideal candidate will be responsible for maintaining network performance, handling customer support tickets, and ensuring 24×7 uptime for our broadband and enterprise clients.

Key Responsibilities:

• Monitor and troubleshoot network connectivity issues (LAN/WAN/Fiber).
• Respond promptly to customer complaints and resolve service issues.
• Configure routers, switches, and other telecom equipment.
• Perform routine network maintenance and system upgrades.
• Coordinate with the field team for on-site resolutions.
• Prepare daily network health and performance reports.

Required Skills & Qualifications:

• Diploma or Bachelor’s degree in Electronics, Telecommunications, or IT.
• 1–3 years of experience in ISP or network support roles.
• Strong knowledge of routers, modems, and basic networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with Mikrotik, Cisco, or similar network devices is a plus.
• Excellent communication and problem-solving skills.

What We Offer:

• Competitive salary and monthly performance bonuses.
• Learning opportunities with experienced telecom professionals.
• Friendly, growth-oriented work environment.
• Access to advanced network tools and technologies.

To Apply: Please fill out the application form below and upload your updated resume.