Network Support Engineer

Lenskart Solutions Limited; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart Solutions Limited is seeking a Network Support Engineer in Gurugram, India. The candidate will be responsible for troubleshooting and configuring network devices, managing Active Directory, and ensuring network performance.

The ideal applicant should hold a Bachelor’s degree in computer science or a related field, possess 3 to 6 years of relevant experience, and have a strong understanding of networking technologies.

Experience with Cisco routers, SonicWall firewalls, and related certifications are preferred.

Qualifications

• 3 to 6 years of experience as a Network Support Engineer.
• Expertise in wide area network (WAN) and administering Cisco Unified Communications Manager.
• Strong knowledge of LAN/WAN, VLANs, VoIP, and AAA/TACACS.

Responsibilities

• Diagnose and troubleshoot networking issues for customers.
• Install, configure, and maintain networking equipment.
• Design and implement solutions for network resilience.

Skills

L2VPN

EDR

ISO-17799 specialist

Linux OS

JavaScript

Node JS

Education

Bachelor's degree in computer science or related field

Tools

Cisco routers/switches

SonicWall firewalls

Ubiquity routers/controllers/switches/APs

Job description

Responsibilities

• Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners
• Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers/controllers/switches/APs, SonicWall firewalls, and Windows/Linux servers
• Manage Active Directory, file replication server, and monitor network performance
• Attend networking events to maintain a high social quotient
• Design and implement new solutions to improve the resilience of the current network environment

Requirements

• Bachelor's degree in computer science, information technology, or similar field of study with a focus on network engineering
• 3 to 6 years of experience as a Network Support Engineer with expertise in wide area network (WAN) and administering Cisco Unified Communications Manager and Unity Connection
• Skills in L2VPN, EDR, and GIAC certification as an ISO-17799 specialist
• Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers
• Strong knowledge of LAN/WAN, VLANs, VoIP, AAA/TACACS, EIGRP, and Cisco ACLs
• Relevant certifications from Microsoft, Citrix, VMware, HP, Cisco, or EMC are preferred

Skills

• Proficiency in English and excellent communication skills
• Strong understanding of networking and web technologies
• Familiarity with cloud, distributed systems, databases, and networking protocols
• Ability to articulate technical matters clearly and concisely to third parties
• Experience with monitoring network performance and making necessary adjustments

Preferred Skills

• Knowledge of C/C++, Linux OS, embedded systems development, JavaScript, Node JS, and routing protocols
• Security certifications like CISSP, CISM, GIAC, CEH, etc
• Prior experience with packet generators, Ethernet, WiFi, IoT, DSL, PON, and VPN technologies

Desired Skills

• Expertise in configuring and troubleshooting Cisco VoIP phone systems
• Managing network security with devices like Cisco ASAs, SSL VPNs, etc
• Conducting wireless surveys and working with wireless networking technologies
• Creating and documenting engineering network interoperability test plans

Additional Information

The ideal candidate should possess a high level of critical thinking, problem-solving skills, and attention to detail. Ability to collaborate with team members to resolve network outages and complex issues efficiently. Experience in customer support and handling technical queries effectively.

Please note that while the job description includes references to specific technologies and vendors, we are looking for candidates with a strong networking background and experience in providing technical support for complex network infrastructures.