Network Subject Matter Expert - Telecom OSS

Infosys; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Infosys seeks a Network SME in Bengaluru to lead telecom OSS modernization projects, defining target-state architectures and roadmaps. You will mentor architects and delivery teams, drive cloud adoption, and shape network inventory, service fulfillment, and assurance strategies.

You will guide workshops, support RFPs, and contribute to pre-sales activities, ensuring best practices across Tier-1 telecom programs.

Qualifications

• Strong knowledge of Telecom Network Architecture and Operations.

Responsibilities

• Lead OSS consulting engagements and telecom transformation initiatives.

Skills

Telecom domain knowledge

Leadership & mentoring

Network Architecture & Operations

Education

TOGAF, TM Forum, PMP, SAFe, or Cloud certifications

Tools

ArcGIS

Smallworld

Utility Network

Azure

AWS

GCP

OpenShift

Kubernetes

Docker

Netcracker OSS Suite

IBM Netcool

Amdocs OSS

Oracle Communications

Cramer

ServiceNow Telecom Solutions

ESRI GIS Platforms

Job description

Network SME

Primary skills:

• GIS platforms such as ArcGIS, Smallworld, or Utility Network.
• Cloud platforms (Azure, AWS, GCP).
• Network Automation and Orchestration platforms.
• AIOps and Intelligent Assurance solutions.
• Kafka, Microservices, API-led architectures.
• OpenShift, Kubernetes, Docker.
• AI/ML use cases in Telecom Operations.
• Experience in Network Inventory Consolidation and OSS Transformation programs.
• TOGAF, TM Forum, PMP, SAFe, or Cloud certifications.
• Experience supporting Verizon, AT&T, Frontier, BT, Vodafone, Telstra, or similar telecom operators
• Lead OSS consulting engagements and telecom transformation initiatives.
• Serve as the primary Network and OSS Subject Matter Expert (SME) for client programs.
• Define target-state architecture, operating models, and OSS roadmaps.
• Provide domain leadership for Network Inventory, Service Fulfillment, Service Assurance, and Network Automation solutions.
• Drive OSS modernization, cloud transformation, and process optimization initiatives.
• Conduct business and technical workshops with client stakeholders.
• Lead requirements discovery, solution assessments, gap analysis, and recommendations.
• Support RFPs, proposals, solution estimations, and pre‑sales activities.
• Guide delivery teams on telecom business processes, network technologies, and OSS best practices.
• Mentor architects, consultants, and engineering teams.

Must Haves

• Strong knowledge of Telecom Network Architecture and Operations.
• Deep understanding of:
  • Fiber Networks (FTTx)
  • Transport / TDM Networks
  • IP/MPLS Networks
  • Ethernet Services
  • Wireless Networks (4G/5G)
  • Network Topology & Connectivity
  • Network Planning & Capacity Management
  • Experience supporting Tier-1 Telecom Service Providers.
• OSS Platforms:- hands on experience in one or more of::-
  • Netcracker OSS Suite
  • IBM Netcool
  • Amdocs OSS
  • Oracle Communications
  • Cramer
  • ServiceNow Telecom Solutions
  • ESRI GIS Platforms
  • Service Order Management Platforms