Location: Cape Town: | Work Type: In-Office | Job ID: J
What you will be doing:
- Assist sales teams with technical scoping, solution design, and client-facing presentations to architect tailored network security solutions.
- Act as the technical champion for Netskope and maintain strong strategic relationships with technology vendors.
- Ensure high customer satisfaction while consistently meeting client SLAs.
- Netskope SSE management - Design, configure, and maintain modules including NG-SWG, CASB, ZTNA, and DLP.
- Deploy and optimize CrowdStrike Falcon agents, including fine-tuning detection policies and managing threat exclusions.
- Administer Mimecast TTP, content filtering, and archiving, while maintaining security protocols like DMARC, DKIM, and SPF.
- Manage perimeter firewalls, VPNs, and network segmentation, integrating controls within SASE architectures.
- Streamline log ingestion and alert telemetry from Netskope, CrowdStrike, and Mimecast into a centralized SIEM/SOAR platform.
- Serve as the final escalation point for incidents, conducting root-cause analysis and assisting SOC teams.
- Mentor team members, share technical knowledge, and maintain industry certifications to stay current on threats.
What our client is looking for:
- Proven experience as a Level 3 Engineer with expertise in configuring Netskope or similar platforms (Zscaler, Palo Alto Prisma Access), specifically covering SWG, CASB, ZTNA, and DLP.
- Strong background in supporting sales teams with technical scoping, solution architecture, and client-facing presentations.
- Solid experience managing perimeter firewalls, VPNs, and network segmentation, alongside email security protocols like SPF, DKIM, DMARC, and Mimecast.
- Proficiency in managing tools like CrowdStrike Falcon or SentinelOne, including policy tuning and integrating alert data into centralized SIEM/SOAR platforms.
- Extensive Tier 3 support experience, including handling complex threats, performing root-cause analysis, and assisting SOC teams during incidents.
- Excellent interpersonal skills for mentoring technical teams and managing vendor relationships, paired with a commitment to maintaining certifications and active security policies.
For a more comprehensive list of opportunities that we have on offer, do visit our website - Netskope, SSE, CASB, ZTNA, DLP, CrowdStrike, Falcon, Mimecast, SIEM, SOAR, SASE, Firewalls, VPN, Network Security, Incident Response