Netscope Proxy Lead L3

Kyndryl; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Kyndryl India is seeking an experienced Netskope Specialist to lead the advanced administration, troubleshooting and optimization of Netskope Security Cloud platforms across SWG, CASB, ZTNA/NPA, DLP and related components. The role provides L3 support for complex security incidents and collaborates with Network, Endpoint, Cloud and OEM teams to drive incident resolution and policy improvements.

The candidate will manage Netskope Client deployment and steering, configure SWG and CASB policies,

Qualifications

• Strong hands-on experience with Netskope in enterprise environments.
• SWG, CASB and DLP configurations experience.
• Netskope Client deployment and steering configuration.
• NPA/ZTNA and private access connectivity knowledge.
• Networking fundamentals: TCP/IP, DNS, HTTP/HTTPS and proxy.
• SSL/TLS and certificate troubleshooting.
• SSO/SAML/IdP concepts.
• SIEM and security monitoring.
• ITIL/change-management and RCA capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide L3 technical support for complex Netskope incidents and service requests.
• Administer and troubleshoot Netskope Security Cloud policies and configurations.
• Manage Netskope Client deployment, configuration and troubleshooting.
• Configure and troubleshoot Secure Web Gateway (SWG) policies.
• Manage CASB controls, cloud app discovery and risk assessment.
• Configure and troubleshoot DLP policies, incidents and exceptions.
• Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private app connectivity.
• Manage steering configurations, including client-based and network-based steering.
• Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues.
• Investigate security incidents using Netskope logs, alerts and dashboards.
• Perform root-cause analysis for recurring incidents and implement permanent fixes.
• Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms.
• Troubleshoot authentication issues involving SAML, MFA and identity providers.
• Monitor platform health, performance and policy compliance.
• Perform change implementation, testing and rollback activities following ITIL/change-management processes.
• Support Netskope upgrades, new feature implementation and policy migrations.
• Coordinate with Netskope TAC/OEM for critical or product-level issues.
• Prepare RCA, incident reports, operational documentation and knowledge articles.
• Participate in security audits, compliance reviews and vulnerability remediation.
• Mentor L1/L2 engineers and provide technical guidance.

Skills

Netskope

SWG/CASB/DLP

Netskope Client

NPA/ZTNA

Networking basics

TLS/SSL issues

SSO/SAML

Windows troubleshooting

SIEM monitoring

ITIL/change mgmt

Root cause analysis

Stakeholder management

Communication

Job description

Shift and Schedule: 5 Days Office (Rotational)

Job Description Summary:

• Responsible for advanced administration, troubleshooting, monitoring, and optimization of the Netskope Security Cloud platform, including Netskope SWG, CASB, ZTNA/NPA, DLP, RBI, Cloud Firewall and Netskope Client.
• The role provides L3 support for complex security incidents and works closely with Network, Security, Endpoint, Cloud and OEM teams.

Key Responsibilities:

• Provide L3 technical support for complex Netskope incidents and service requests.
• Administer and troubleshoot Netskope Security Cloud policies and configurations.
• Manage Netskope Client deployment, configuration and troubleshooting.
• Configure and troubleshoot Secure Web Gateway (SWG) policies.
• Manage CASB controls, cloud application discovery and risk assessment.
• Configure and troubleshoot DLP policies, incidents and exceptions.
• Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private application connectivity.
• Manage steering configurations, including client-based and network-based steering.
• Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues.
• Investigate security incidents using Netskope logs, alerts and dashboards.
• Perform root-cause analysis for recurring incidents and implement permanent fixes.
• Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms.
• Troubleshoot authentication issues involving SAML, MFA and identity providers.
• Monitor platform health, performance and policy compliance.
• Perform change implementation, testing and rollback activities following ITIL/change-management processes.
• Support Netskope upgrades, new feature implementation and policy migrations.
• Coordinate with Netskope TAC/OEM for critical or product-level issues.
• Prepare RCA, incident reports, operational documentation and knowledge articles.
• Participate in security audits, compliance reviews and vulnerability remediation.
• Mentor L1/L2 engineers and provide technical guidance.

L3 Troubleshooting Areas:

• N etskope Client – installation, steering, connectivity and logs
• SWG – web access, policy enforcement and SSL inspection
• CASB – cloud applications, sanctioned/unsanctioned applications
• DLP – policies, profiles, incidents and false positives
• NPA/ZTNA – private applications, publishers and connectivity
• Authentication – SAML, SSO, MFA and IdP
• Networking – TCP/IP, DNS, HTTP/HTTPS, proxy and routing
• SSL – certificate chain, inspection and TLS issues
• SIEM – log forwarding, correlation and incident investigation
• Endpoint – Windows troubleshooting and Netskope Client conflicts
• Automation – API/PowerShell scripting preferred

Required Technical and Professional Experience:

• Strong hands-on experience with Netskope.
• SWG, CASB and DLP.
• Netskope Client and steering configuration.
• NPA/ZTNA.
• Networking fundamentals: TCP/IP, DNS, HTTP/HTTPS and Proxy.
• SSL/TLS and certificate troubleshooting.
• SSO/SAML/Identity concepts.
• Windows/Endpoint troubleshooting.
• SIEM and security monitoring.
• Incident, problem and change management.
• Strong RCA and troubleshooting skills.
• Excellent communication and stakeholder-management skills.

Preferred Certifications:

• Netskope Certified Cloud Security Integrator / Administrator or relevant Netskope certification.
• Security+ / CISSP / CISM.
• CCNA/CCNP.
• Microsoft security/identity certifications.