Network Security Engineer

Cloudxtreme; Hyderabad; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Deloitte Bangalore is seeking a Firewall Analyst to provide 24x7 operational support for global firewall infrastructure. The role requires strong Palo Alto expertise, advanced troubleshooting, and world-class communication to liaise with customers across time zones.

The candidate must maintain Deloitte security standards, manage firewall policy changes, and ensure high availability and rapid incident response in a demanding enterprise IT environment.

Qualifications

• Bachelor's degree or diploma in computer science or equivalent.
• Palo Alto firewalls expertise with advanced troubleshooting.
• Experience with LAN/WAN and network protocols.
• Knowledge of Site-to-Site and Remote Access tunnels.
• Strong monitoring and firewall policy management skills.
• Ability to manage external vendor support cases.

Responsibilities

• Provide operational support for firewalls across platforms.
• 24x7 firewall monitoring, operation and management.
• Respond to alerts, incidents and issues as first responder.
• Implement firewall policy changes and security extensions (VPN, URL filtering, etc.).
• Analyze and clean up firewall policies as required.
• Provide visibility into firewall activity and usage.
• Coordinate with customers across time zones to resolve issues.
• Document troubleshooting steps and follow incident management SLA/SLOs.
• Ensure compliance with Deloitte global security standards.

Skills

Palo Alto firewalls

Palo Alto Certification

LAN/WAN knowledge

Site to Site / Remote access

Monitoring tools

Firewall policy management

Vendor management

Education

Bachelor's Degree / College Diploma in Computer Science or equivalent

Job description

Preferred candidate profile

The primary objective of this position is to provide operational support to the Vanguard ODC Firewalls Management Service, which requires 24x7 support. This is for the Bangalore location. Engineer needs to report in office every day as remote management of the FWs is not allowed. The Firewall Analyst role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong leadership and communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

Primary Responsibilities Include:

• Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure.
• 24x7 firewall monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).
• Perform firewall policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with firewall activity and usage information.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Make sure firewall are compliant with Deloitte global standards in terms of hardening, Vulnerabilities/penetration tests closures and rule set reviews.

Additional responsibilities regardless of team include:

• Ensure firewall services and systems are always available and reliable.
• Respond to and manage service issues and problems.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escape any breaches in information security or policies.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.

Required Education, Qualifications, and Experience Settings:

• Bachelors Degree/College Diploma in Computer Science or equivalent industry experience Experience: 4-7 Years in Palo Alto Technical skills:
• Expert level knowledge of Palo Alto firewalls including advanced troubleshooting. Must have Palo Alto Certification.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of Site to Site and Remote access tunnel.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Advanced level skill in firewall policy management.
• Ability to manage support cases with external technology vendors.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Understanding of Palo alto cloud security solution Prisma.

Other Qualifications

• Professional Qualifications are preferred, including.
• Palo Alto Certified
• ITIL Foundation Certified