Network Monitoring Engineer - VOIS

Vodafone Group Plc; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Vodafone VOIS in Bengaluru is hiring for a Network Operations Centre analyst to monitor and manage customer networks and network elements, ensuring service levels and rapid fault diagnosis.

You will validate alarms, troubleshoot with cross-functional teams, and communicate faults to customers while working in a 24x7 shift environment. CCNA or higher and ISP/telecom experience are advantageous.

Qualifications

• Engineering qualification required; CCNA or higher is desirable.
• Experience in ISP/telecom/NOC or managed-services is beneficial.
• Strong troubleshooting, analytical thinking and structured problem-solving.
• Excellent written and spoken English communication.

Responsibilities

• Monitor customer networks and network elements continually, in line with defined SLAs.
• Identify and validate alarms, diagnose issues and classify faults by service requirements.
• Notify customers and internal stakeholders about faults and their potential network impact.
• Create accurate trouble tickets and route them to fault-resolution or investigation teams.
• Collaborate with network, incident management, service desk and first-line support teams.
• Communicate faults clearly to customers within required timelines.
• Support timely fault identification and escalation to maintain high service availability.
• Contribute ideas to improve network-monitoring processes and service quality.
• Prioritise monitoring and communications during high-pressure operational situations.

Skills

Networking concepts (OSI model, TCP/IP

Cisco networking exposure

Windows/Desktop apps/Office/email

English communication

Independent learning

24x7 shift capability

Troubleshooting/problem solving

Team collaboration

Education

Engineering qualification (diploma acceptable)

Job description

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

• Monitor customer networks and network elements continually, in line with defined service-level agreements.
• Identify and validate alarms, carry out an initial diagnosis and classify faults according to service requirements.
• Notify customers and internal stakeholders about faults and their potential network impact.
• Create accurate trouble tickets and route them to the appropriate fault-resolution or investigation teams.
• Collaborate with technical teams, incident management teams, service desks, first-line support teams and key IT contacts.
• Communicate faults accurately to customers within the required notification timelines.
• Help maintain high service availability by supporting timely fault identification and escalation.
• Contribute practical ideas for improving network-monitoring processes and service quality.
• Prioritise monitoring and communication activities effectively during high-pressure operational situations.

Who you are

• You have foundational knowledge of networking concepts, including the OSI model, TCP/IP, basic routing and switching.
• Exposure to Cisco networking is preferable.
• You can use common desktop applications, including Windows operating systems, internet browsers, office software and email applications.
• You have an engineering qualification; an engineering diploma is acceptable.
• A CCNA certification or postgraduate qualification in advanced networking is desirable.
• Experience in an ISP, telecommunications, Network Operations Centre or managed-services environment is desirable.
• You apply methodical troubleshooting, analytical thinking and structured problem-solving.
• You communicate clearly in written and spoken English.
• You can learn independently, acquire new technical knowledge quickly and work collaboratively.
• You can organise priorities during high-pressure situations and take ownership of finding appropriate solutions.
• You are comfortable working in a 24x7x365 shift environment.

What's in it for you

• Exposure to large-scale IP networks and telecommunications services supporting customers across global markets.
• Practical experience in real-time network monitoring, alarm validation and fault reporting.
• Opportunities to collaborate with network, technical support, incident management and service desk teams.
• Experience working with structured service-level agreements, operational processes and customer communications.
• The opportunity to contribute ideas that improve monitoring processes and service availability.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture