Apprentice-Network Monitoring Engineer - BangaloreVOIS

Vodafone Group Plc; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Vodafone Group Plc seeks a Network Monitoring Engineer to join the Customer Services & Operations team. Responsible for real-time network monitoring, fault validation, and incident reporting on large-scale customer networks in a global telco setting.

The role operates on a 24x7 shift model, with locations including Pune, Bangalore or Ahmedabad. An engineering background and basic networking knowledge are required, with CCNA preferred.

Qualifications

• Engineering degree or Engineering Diploma.
• Basic networking knowledge, including: OSI Model, TCP/IP Suite, Basic Routing and Switching.
• Working knowledge of Windows operating systems, Internet browsers, Microsoft Office applications, Email applications.
• Strong communication skills in English, both written and verbal.
• Team-oriented mindset with a proactive approach to learning.

Responsibilities

• Monitor customer networks and network elements within defined SLAs.
• Perform initial fault diagnosis and validate network alarms.
• Report service-impacting incidents to customers and internal stakeholders.
• Create and manage trouble tickets for investigation and resolution by specialist teams.
• Work closely with technical support teams, incident management teams, service desks, and first-line support functions.
• Maintain operational excellence to support network availability and minimise service downtime.
• Ensure accurate communication of faults and associated customer impact.
• Contribute to continuous process improvements and operational efficiency initiatives.
• Participate in a 24x7 shift environment to support business and customer requirements.
• Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Network Monitoring Engineer to join our Customer Services & Operations team within the Network Monitoring function. This role is ideal for individuals with a foundational understanding of networking technologies who are looking to build their career in a global telecommunications environment. The successful candidate will be responsible for real-time network monitoring, fault validation, stakeholder communication, and incident reporting across a large-scale customer network. This position operates on a 24x7x365 shift model and provides exposure to IP networks, Cisco technologies, and managed network services delivered to customers around the world.

Location: Pune, Bangalore or Ahmedabad

Role Type: Permanent

What you will do

• Monitor customer networks and network elements within defined service level agreements (SLAs).
• Perform initial fault diagnosis and validate network alarms.
• Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.
• Create and manage trouble tickets for investigation and resolution by specialist teams.
• Work closely with technical support teams, incident management teams, service desks, and first-line support functions.
• Maintain operational excellence to support network availability and minimise service downtime.
• Ensure accurate communication of faults and associated customer impact.
• Contribute to continuous process improvements and operational efficiency initiatives.
• Participate in a 24x7 shift environment to support business and customer requirements.
• Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.

Who you are

Essential Qualifications

• Engineering degree or Engineering Diploma.
• Basic networking knowledge, including:
  • oOSI Model
  • oTCP/IP Suite
  • oBasic Routing and Switching
• Working knowledge of:
  • oWindows operating systems
  • oInternet browsers
  • oMicrosoft Office applications
  • oEmail applications
• Strong communication skills in English, both written and verbal.
• Team-oriented mindset with a proactive approach to learning.

Preferred Qualifications

• CCNA certification.
• Postgraduate qualification in Advanced Networking.
• Approximately one year of experience within ISP, Telecom, Managed Services, or Network Operations Centre (NOC) environments.
• Experience working in a network monitoring or managed service environment.

Behavioural Competencies

• Methodical troubleshooting and problem-solving skills.
• Strong analytical thinking.
• Ability to prioritise effectively during high-pressure situations.
• Self-motivated with a continuous learning mindset.
• Customer-focused approach.
• Collaborative and supportive team player.
• Demonstrates simplicity, speed, trust, innovation, ambition, and accountability in daily work.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work with large-scale global IP networks and telecommunications infrastructure.
• Exposure to Cisco networking technologies and enterprise monitoring environments.
• Experience collaborating with international stakeholders and technical teams.
• Structured learning within a global managed services organisation.
• Opportunity to contribute to service improvements and operational excellence initiatives.
• Career development pathways within network operations and telecommunications services.
• Hands-on experience in a critical customer operations environment.

What skills you will learn

• Real-time network monitoring and operational management.
• Incident identification, validation, and fault reporting processes.
• Network operations centre (NOC) best practices.
• Stakeholder communication and customer incident management.
• Service management and SLA-driven operations.
• Telecommunications and managed services operational processes.
• Network fault analysis and alarm correlation techniques.
• Cross-functional collaboration within a global technology organisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference