Associate, Content Operations (UK Hours) - MUM

Third Bridge Group; Mumbai; Hybrid; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

18 days PTO

8 fixed holidays

Floating holiday

Learning reimbursement

Private medical insurance

Life Insurance (4x CTC)

Flexible work options

Snacks & refreshments

CSR days

Equal opportunity employer

Job summary

Third Bridge Group is seeking a Content Operations Associate to support Forum and Community production, ensuring quality and timely delivery. You will coordinate interviews, manage lifecycle activities, and work with cross-functional teams to improve processes and client service.

The role emphasizes data-driven improvements, dashboards, and proactive collaboration in a fast-paced environment with flexible work options.

Qualifications

• Managing the logistics of Forum Interviews and Community consultations throughout their life-cycle
• Understand production processes and solve niche situations that arise
• Collect, document, and report feedback and usage patterns to improve systems and processes
• Identify areas where data analysis can enhance our business and lead projects
• Propose strategic opportunities to improve processes and standards for Forum and Community
• Develop reports and dashboards to empower Forum and Community with useful information

Responsibilities

• Ensure we meet SLAs and production quality standards
• Collaborate with Sector Analyst, Research, Compliance and Commercial teams
• Provide high level customer service to clients
• Support day-to-day operations of our content business

Skills

Organizational skills

Attention to detail

Data analysis

Project management

Interpersonal communication

Excel proficiency

Tools

Microsoft Excel

Job description

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Job Description

Forum is a content product that helps investors make better investment decisions faster. We conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts.

Our 100-strong industry aligned team covers over 2,500 public and private companies, applying data-driven factor models to identify where capital is most likely to be deployed. Our library of over 10,000 Forum Interview transcripts is continually strengthened by the generation of approximately 400 transcripts per month.

Community is a new content offering from Third Bridge with a fast-growing, fast-paced, performance driven environment. As a Content Operations Associate, you’ll be responsible for ensuring we are meeting our SLAs and production quality standards.

Our clients are made up of institutional investors such as mutual funds, hedge funds and private equity institutions. We pinpoint emerging topics of interest and leverage the knowledge from industry experts to produce primary research content aimed to satisfy our client needs.

As part of our growth and expansion, we are looking for a new joiner to help our New York Credit and Public Equities team with the day-to-day operations of our content business’. Internally you will work very closely with our Sector Analyst, Research, Compliance and Commercial teams and externally work to provide our clients with a high level of customer service.

Qualifications

• Managing the logistics of our Forum Interviews and Community consultations throughout their life-cycle
• Understand the Forum and Community production processes and be able to problem solve niche situations that arise
• Collect, document, and report on feedback and usage patterns, and communicate relevant information to improve systems and processes
• Proactively identify areas where data analysis can enhance our business and take charge of leading projects to completion
• Proactively propose strategic opportunities to improve processes and standards for Forum and Community
• Develop reports and dashboards to empower Forum and Community with useful information

What we look for

• Demonstrated ability to deliver results in a fast paced environment
• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
• A change facilitator with the ability to manage multiple projects efficiently and effectively
• Outstanding organizational skills and the ability to work to deadlines
• Extremely strong attention to detail with a passion for qualityStrong team player with excellent interpersonal and communications skills
• Ability to establish priorities and work independently
• Proficiency in the Microsoft Office Suite (esp. Excel)

Why work for us?

• Competitive Compensation:Enjoy a competitive salary reflective of your skills and experience.
• Time Off:Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development:Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being:Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover:Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility:Flexible work options, such as Work from Anywhere program, hybrid work options,and flex days, offered at the company’s discretion and subject to annual review.
• Snacks & Refreshments:Stay energised with daily snacks, tea, and coffee provided.
• CSR Days:Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer:Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.