NETWORK ENGINEER L4

Wipro; Maharashtra; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Wipro in Maharashtra, India, is seeking a skilled IT professional to resolve high-priority incidents through advanced troubleshooting and to ensure SLA compliance. The role involves analyzing system performance trends and creating mitigation measures by collaborating with internal and external stakeholders.

Responsibilities include triaging and resolving P2 tickets, monitoring SLAs, optimizing performance, and driving improvements with technical teams.

Qualifications

• 5-8 years of experience in incident management or equivalent.
• Strong troubleshooting and root cause analysis skills.
• Experience with SLA management and stakeholder communication.

Responsibilities

• Triaging and resolution of high-priority incident tickets (P2) with advanced troubleshooting.
• SLA monitoring and proactive escalation management for assigned technology areas.
• Analyze system performance data and coordinate capacity planning initiatives.
• Propose and implement system improvements with technical teams.
• Perform security-focused disaster recovery planning and recovery drills.
• Prepare and present reports in weekly and monthly service reviews.
• Collaborate with team members to resolve open tickets and service requests.
• Update SOPs and knowledge articles to enhance future ticket resolution.

Skills

Network Data Admin

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Network Data Admin .

Experience

5-8 Years.

Company Culture

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.