Network Engineer L2

Brennan; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards that recognise excellence

Annual all-expenses paid trip for top performers

Discounted hardware and software

Job summary

Brennan in Mumbai is seeking a skilled technical support professional to provide 2nd level support to Voice and Data clients. The ideal candidate will have 4-6 years of experience in a network support role, with strong technical skills in TCP/IP and networking protocols.

This role involves troubleshooting complex issues, coordinating with Level 1 Engineers, and ensuring client satisfaction through effective service delivery.

Brennan values excellence and offers a vibrant company culture.

Qualifications

• 4 to 6 years of experience in technical network support role preferably in Managed Services or Telecom provider environment.
• CCIE (written) or equivalent in Routing & Switching or Security.
• Valid CCNA and at least one CCNP Routing & Switching paper completed.

Responsibilities

• Provide 2nd level technical support to Brennan Voice and Data clients.
• Troubleshoot complex customer network issues (LAN & WAN).
• Act as technical escalation point of contact for Level 1 Engineers.
• Document customer network and update internal knowledge database.

Skills

Troubleshooting network issues

Technical support

TCP/IP protocols

Knowledge of network security

Experience with multiple networking platforms

Education

Bachelor's degree in Engineering (Electronics or Telecommunications)

Tools

Cisco

Fortinet

Juniper

Nagios

Job description

Benefits

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

Responsibilities

Provide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. Coordinate, collaborate and elevate incidents within established timelines with Level 3 Engineers, Carriers and Suppliers. Ensure all contracted levels of performance are achieved and SLAs are met. Continuously improve the efficiency and excellence of Service Delivery as measured by Client Satisfaction ratings.

Responsibilities include:

• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services.
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers.
• Act as technical escalation point of contact for Level 1 Engineers and all other internal and external issues regarding Brennan Voice and Data service.
• Improve performance for the customer network, devices and services.
• Coordinate cross‑functional resolution of internal and customer related issues.
• Maintain internal and customer communication during the ticket resolution.
• Escalate issues to next level as per defined procedures.
• Document customer network and update internal knowledge database.
• Execute project tasks, including gathering customer technical requirement, configuring routers, switches, firewalls and other associated network devices.
• Create MOP/SOP and manage change.
• Assist in creating Root Cause Analysis (RCA).
• Adhere to and comply with defined processes and assigned tasks.
• Train and mentor Level 1 network engineers and other staff as necessary.

Key Competencies and Qualifications

• 4 to 6 years of experience in technical network support role preferably in Managed Services or Telecom provider environment.
• Strong industry‑based technical aptitude (TCP/IP and Application layer protocols).
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper, Fortinet etc.).
• Good knowledge of DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (SNMP, DHCP, DNS, HSRP, EIGRP, OSPF, BGP, VLAN, Trunking, Dot1x, VTP, STP).
• Knowledge of GRE, IPsec VPNs, SSL VPNs, NAT/PAT.
• Knowledge and hands‑on experience with MPLS, QoS, Service Provider Routing (advanced BGP) and other advanced network technologies.
• Hands‑on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.
• Knowledge of network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and wireless technology (Cisco Meraki).
• Knowledge of network monitoring tools like Nagios, Cacti, Manage Engine.
• Bachelor’s Degree in Engineering (Electronics or Telecommunications).
• CCIE (written) or equivalent in Routing & Switching or Security.
• Valid CCNA and at least one CCNP Routing & Switching paper completed.

Brennan is an equal opportunity employer.