Network Engineer

Wipro; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Wipro in Pune seeks an ISP Technical Support specialist to handle inbound voice calls for internet service issues, performing remote troubleshooting or coordinating field support to restore connectivity promptly.

The role requires basic TCP/IP, DNS, LAN/WAN knowledge and experience with broadband devices (modem, router, ONT). Strong communication helps meet service levels and customer trust during fault resolution.

Qualifications

• 1-3 years in Telecom/ISP Technical Support or equivalent.
• Experience troubleshooting fiber, modem, router, and connectivity issues.

Responsibilities

• Handle inbound voice calls for internet service issues and restore service via remote troubleshooting or field support.
• Meet defined service levels and customer experience targets.
• Interpret diagnostic tools, alarms and line parameters.

Skills

TCP/IP concepts

Broadband & networking

Diagnostic tools interpretation

Verbal communication

Customer handling

De-escalation

Job description

Role & responsibilities

Handle inbound voice calls related to internet service issues and ensure timely restoration through remote troubleshooting or coordinated field support, while meeting defined service levels and customer experience targets.

• Basic understanding of TCP/IP, DNS, LAN/WAN concepts
• Knowledge of broadband, fiber, modem, router, and ONT devices
• Ability to interpret diagnostic tools, alarms, and line parameters
• Strong verbal communication and problem-solving skills
• Ability to work in a fast-paced, metric-driven environment
• Customer handling and de-escalation skills

Preferred candidate profile

Looking for candidates with 1-3 years of experience in Telecom/ISP Technical Support, Broadband Repair, Network Troubleshooting, or Internet Support. Candidates should have hands-on experience in troubleshooting fiber, modem, router, and connectivity issues over voice support, with strong customer handling and problem-solving skills. Experience with Comcast/Xfinity or similar ISP processes is highly preferred.