Hiring | Network Engineer | Routing & Switching | No Notice Period

Wipro; Mhalunge; Vor Ort; INR 600.000 - 800.000; Vollzeit

Zusammenfassung

Wipro is seeking a Network Support Engineer - Routing & Switching to troubleshoot connectivity issues in telecom/ISP environments and support broadband and fiber services. You will handle inbound calls, diagnose TCP/IP, DNS, LAN/WAN problems, and coordinate with field technicians for timely resolutions.

The role emphasizes strong communication with customers, SLA adherence, and performance Monitoring in a fast-paced setting.

Qualifikationen

• Minimum 2 years of experience in Telecom/ISP support.
• Strong knowledge of Routing & Switching concepts.
• Hands-on understanding of TCP/IP, DNS, LAN/WAN.
• Experience with broadband, fiber, routers, modems, and ONT devices.
• Network troubleshooting and fault isolation skills.
• Strong verbal communication and customer handling skills.
• Ability to work in a fast-paced, target-driven environment.
• Customer de-escalation and problem-solving capabilities.

Aufgaben

• Handle inbound customer calls related to network and connectivity issues.
• Troubleshoot routing, switching, broadband, fiber, modem, router, and ONT-related problems.
• Diagnose and resolve issues involving TCP/IP, DNS, LAN and WAN environments.
• Analyze network alarms, diagnostics, and performance parameters to identify root causes.
• Coordinate with internal teams and field technicians for timely issue resolution.
• Ensure adherence to SLAs, customer satisfaction, and operational performance metrics.
• Deliver exceptional customer experience through effective communication and problem resolution.

Kenntnisse

2 years experience

Routing & Switching concepts

TCP/IP DNS LAN WAN

Broadband fiber devices

Network troubleshooting

Verbal communication

Customer handling

De-escalation

Jobbeschreibung

Job Description

We are looking for a Network Support Engineer - Routing & Switching with hands-on experience in telecom/ISP environments. The role involves troubleshooting network connectivity issues, supporting broadband and fiber services, analyzing network performance, and providing excellent customer support through voice interactions.

Key Responsibilities

• Handle inbound customer calls related to network and connectivity issues.
• Troubleshoot routing, switching, broadband, fiber, modem, router, and ONT-related problems.
• Diagnose and resolve issues involving TCP/IP, DNS, LAN, and WAN environments.
• Analyze network alarms, diagnostics, and performance parameters to identify root causes.
• Coordinate with internal teams and field technicians for timely issue resolution.
• Ensure adherence to SLAs, customer satisfaction, and operational performance metrics.
• Deliver exceptional customer experience through effective communication and problem resolution.

Required Skills

Minimum 2 years of experience in Telecom/ISP support

Strong knowledge of Routing & Switching concepts

Hands-on understanding of TCP/IP, DNS, LAN/WAN

Experience with broadband, fiber, routers, modems, and ONT devices

Network troubleshooting and fault isolation skills

Strong verbal communication and customer handling skills

Ability to work in a fast-paced, target-driven environment

Customer de-escalation and problem-solving capabilities

Good to Have

• Experience in Telecom or ISP support environments
• Remote network troubleshooting experience
• Knowledge of NPS, CSAT, and FCR metrics
• Exposure to sales or upselling practices
• Experience supporting international customers