Network Engineer

Wipro; Maharashtra; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Wipro is seeking a role focused on resolving priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. The incumbent will triage, document root causes, and ensure timely resolution within defined SLAs.

The role involves monitoring SLA timelines, presenting changes with rollback plans, and participating in weekly or monthly service reviews.

Qualifications

• Mandatory skills include Network Data Admin.

Responsabilités

• Triaging and resolving high-priority incident tickets (P2) and priority incidents (P3) within SLAs.
• Document observations, root-cause analysis, and mitigation measures for incident logs.
• Fulfill software, hardware, and network service requests within agreed timelines and SLAs.
• Monitor SLA timelines across incident lifecycles; escalate and participate in service reviews.
• Create change requests for incidents with rollback plans; obtain approvals.
• Communicate incident analysis and progress to stakeholders; track post-implementation outcomes.
• Contribute to mitigation plans to reduce repeat incidents by spotting patterns.
• Support incident analysis and continuous service improvement initiatives.

Connaissances

Network Data Admin

Description du poste

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Job description:

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of responsibility

• Triaging and resolution of tickets- "Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
• Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Change request execution- "Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
• Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
• Incident Analysis- "Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Mandatory Skills: Network Data Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.