Network Engineer

Rvsiglobal; Jammu district, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

ESIC (Employee State Insurance)

Medical Insurance

Pick and Drop (Female Staff)

Staff outings

Maternity/Paternity leaves

Retirement benefits

Travel packages

Flexible working

On-site snacks

Job summary

RVS iGlobal, a White Label Tech support provider, seeks a Network Support Engineer to deliver remote 2nd line network support for a diverse client base across the globe. You will diagnose incidents, configure firewalls, and ensure service quality.

The role requires hands-on experience with Cisco routing/switching, Fortinet/Cisco ASA/Sophos/Check Point firewalls, VLANs, STP, OSPF/BGP, and QoS, plus strong communication and teamwork. OOH availability may be required.

Qualifications

• Strong understanding of networking fundamentals and troubleshooting.
• Experience with Cisco routers and switches.
• Hands-on with firewalls (Fortinet, Cisco ASA, Palo Alto, Sophos, Check Point).
• Understanding of VLANs and STP.
• IP routing protocols OSPF/BGP.
• QoS knowledge.
• Excellent communication and teamwork.

Responsibilities

• Provide day-to-day 2nd line network support remotely.
• Diagnose, troubleshoot and resolve network incidents and service requests.
• Investigate connectivity, performance, and infrastructure issues.
• Manage faults and minimize impact on operations.
• Act as escalation point for complex network issues.
• Configure and manage firewalls and VPNs.
• Troubleshoot VLANs, STP, and switching issues.
• Support routing and network infrastructure changes.
• Provide professional customer support via phone and email.
• Maintain documentation and follow SLAs.
• Participate in out-of-hours rotation.

Skills

Networking basics

Cisco routers/switches

Firewalls

VLAN/STP

Wireless networking

OSPF/BGP

QoS

Troubleshooting

Communication

Documentation

Tools

Fortinet

Cisco ASA

Palo Alto

Sophos

Check Point

ServiceNow/ITSM

Job description

Jammu and Gurugram, India | Posted on 09/16/2026

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business are the keys. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Job Description

Job Summary:

A Network Support Engineer isresponsible for providing day-to-day technical support, troubleshooting, and resolution of network-related issues across a diverse customer base. The role involves remote diagnosis, fault finding, and resolving incidents and servicerequests while ensuring high standards of customer service and adherence toagreed Service Level Agreements (SLAs).

The Network Support Engineer willwork closely with the Service Desk, Networks Team, and other technical teams to diagnose and resolve complex network issues, implement changes, support servicerecovery, and maintain reliable and secure customer environments.

The ideal candidate will havestrong networking fundamentals, excellent problem-solving abilities, goodcommunication skills, and hands-on experience with network infrastructure, firewalls, wireless networks, and routing and switching technologies.

Key Responsibilities:

Network Support & Troubleshooting

• Provide day-to-day 2nd Line Network Support to alarge and diverse customer base.
• Diagnose, troubleshoot, and resolve network-related incidents and service requests remotely.
• Investigate connectivity, performance, andinfrastructure issues and provide timely resolutions.
• Manage and resolve technical faults while minimizing impact on customers and business operations.
• Act as a point of escalation for complex network-related issues.

Firewall & Network Security

• Configure and manage firewalls, including rule updates, security policies, and VPN configurations.
• Work with multiple firewall vendors, including FortiGate, Sophos, and Check Point.
• Troubleshoot firewall and VPN-related connectivity and security issues.
• Support secure and reliable network services across customer environments.

Switching & Wireless Networks

• Troubleshoot and resolve Layer 2 switching issues across platforms such as Cisco, Extreme, and UniFi.
• Configure and troubleshoot VLANs and Spanning Tree Protocol (STP) issues.
• Interference
• Coverage issues
• Connectivity problems

Routing & Network Infrastructure

• Troubleshoot network routing and connectivity issues.
• Apply knowledge of IP routing protocols, including OSPF and BGP.
• Support network infrastructure changes and service recovery activities.
• Work collaboratively with the Networks Team and other technical teams to implement appropriate solutions.

Customer Support & Service Management

• Provide professional and effective technical support through phone and email.
• Communicate technical issues and solutions clearly to both technical and non-technical customers.
• Maintain strong working relationships with customers and internal stakeholders.
• Manage multiple incidents and service requests while prioritising workload effectively.
• Work within agreed SLAs, including response and resolution targets.
• Ensure tickets are accurately documented and updated throughout the resolution process.
• Act as a technical lead for customers during the implementation of network changes and service recovery.
• Support continual improvement by identifying opportunities to improve efficiency and technical processes.
• Identify opportunities to automate repetitive or manual processes.
• Collaborate with colleagues to resolve issues and implement required network changes.
• Follow established procedures, technical standards, and best practices.

Requirements

Essential Skills and Qualifications

• Strong understanding of networking fundamentals, including TCP/IP and network troubleshooting.
• Experience working with Cisco routers and switches.
• Hands-on experience with firewalls, such as Fortinet, Cisco ASA, Palo Alto, Sophos, or Check Point.
• Understanding of VLAN configuration and Layer 2 switching.
• Understanding of Spanning Tree Protocol (STP).
• Experience troubleshooting wireless network issues.
• Understanding of IP routing protocols, particularly OSPF and BGP.
• Good understanding of Quality of Service (QoS).
• Strong analytical and problem-solving skills.
• Excellent communication and customer-service skills.
• Strong documentation and organisational skills.
• Ability to manage multiple incidents and service requests while working to SLAs.
• Ability to work effectively with Service Desk, Network, and other technical teams.

Certifications

The following certifications aredesirable:

• Cisco Certified Network Associate (CCNA) – completed or currently working towards.
• Fortinet Certified Professional (FCP) – completed or currently working towards.
• ITIL qualification would be advantageous.

IT Service Management

Experience with IT Service Management environments would be beneficial, including:

• ServiceNow or similar ITSM platforms.
• Incident and service request management.
• SLA management and prioritisation.
• Ticket documentation and resolution notes.
• Following established support procedures and best practices.

Tools & Technologies

Experience with or knowledge of the following technologies would be advantageous:

• Cisco ASA
• Wireless networking
• ServiceNow or similar ITSM platforms
• Remote troubleshooting and fault-finding tools

Additional Responsibilities

• Support customer network changes and servicerecovery activities.
• Collaborate with internal technical teams to ensure effective issue resolution.
• Maintain accurate technical documentation.
• Contribute to knowledge sharing and continual improvement initiatives.
• Participate in an out-of-hours (OOH) rota, approximately 2-3 times per year.
• Support application or infrastructure updates and upgrades during OOH periods where required.
• Identify and escalation Priority 1 (P1) and Priority 2 (P2) incidents, including security incidents, as early as possible.
• Continue developing technical knowledge and pursue relevant certifications and professional development.

• Performance bonuses
• Employee's State Insurance Corporation
• Medical Insurance
• Pick and Drop facilities (Only for Female Staff)
• Day outs for Staff
• Maternity/Paternity leaves
• Retirement Benefits
• National and International tour packages after successful completion of service as per company policies
• Flexible work schedules and workplace perks like on-site snacks
• Flexible working
• Salary reviewsare subject to annual performance/annual appraisal reviews