Network Administrator

Tekskills; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tekskills in Bengaluru is seeking a UCCE specialist to manage the full lifecycle of Cisco UCCE deployments, focusing on patching and major upgrades from 12.x to 15.x. You will collaborate with customers and internal teams to ensure adoption and lifecycle initiatives aligned with business outcomes.

You will provide expert guidance on upgrades, patches, and maintenance, use automation and APIs to streamline lifecycle operations, monitor performance, troubleshoot issues, and support integration

Responsibilities

• Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
• Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
• Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
• Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
• Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
• Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact centre functionality.

Job description

Role & responsibilities

Job Description:

• Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
• Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
• Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
• Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
• Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact centre functionality.