Mumbai|Malad|TR|AFC|24-Jul-26

TGBPL TP India - IBU; Malad; On-site; INR 240,000 - 420,000; Full time

Job summary

Teleperformance India is seeking candidates for General and Distribution Center Customer Service roles. Responsibilities include handling customer service via phone, chat or text, and managing high-volume, low-complexity inquiries in a typical office setting.

Role also involves liaising with production and distribution on orders, and delivering technical and non-technical support at a walk-in service center. Teleperformance is an Equal Opportunity Employer with accommodation options available.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Possibly vocational or basic technical education.
• Requires moderate supervision.
• Ability to solve routine issues independently, with occasional deviations or improvement to standard procedures.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Analyze and resolve customer issues in an office environment.
• Act as liaison between customers, production and distribution departments for specific orders.
• Provide technical and non-technical customer support in a walk-in service center.

Skills

Customer service

Call center

Problem solving

Education

Vocational or basic technical education

Job description

General Customer Service Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Analyze and resolve customer issues (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.

Distribution Center Customer Service Responsibilities

• Act as liaison between customers, production and distribution departments related to specific customer orders.
• Provide technical and non‑technical customer support in a walk‑in service center.

Scope & Compensation

Incumbents are not compensated based on sales targets.

Qualifications and Experience

• Basic knowledge of job procedures and tools obtained through work experience.
• Possibly vocational or basic technical education.
• Requires moderate supervision.
• Ability to solve routine issues independently, with occasional deviations or improvement to standard procedures.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.