Mumbai|Malad|Rev|27-Jul-26

Teleperformance; Malad; On-site; INR 250,000 - 420,000; Full time

Job summary

Teleperformance India is seeking a General and Distribution Center Customer Service role to handle inquiries via phone, chat or text, with a focus on resolving routine issues in a professional office setting.

The role covers liaison between customers and internal teams, including production and distribution, and provides walk-in service support as needed.

Qualifications

• Basic knowledge of procedures and tools gained through work experience.
• Possibly vocational or basic technical education.
• Requires moderate supervision.
• Ability to solve routine issues independently with occasional deviations from procedures.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support for high volume, low complexity inquiries.
• Analyze and resolve customer issues in an office setting, handling higher complexity as appropriate.
• Act as liaison between customers, production and distribution related to specific orders.
• Provide technical and non-technical customer support in a walk-in service center.

Skills

Customer service basics

Problem solving

Communication skills

Education

Vocational or basic technical education

Job description

General Customer Service Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Analyze and resolve customer issues (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.

Distribution Center Customer Service Responsibilities

• Act as liaison between customers, production and distribution departments related to specific customer orders.
• Provide technical and non‑technical customer support in a walk‑in service center.

Scope & Compensation

Incumbents are not compensated based on sales targets.

Qualifications and Experience

• Basic knowledge of job procedures and tools obtained through work experience.
• Possibly vocational or basic technical education.
• Requires moderate supervision.
• Ability to solve routine issues independently, with occasional deviations or improvement to standard procedures.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.