Teleperformance Hiring General Customer Service in Mumbai | Malad

Teleperformance; Mumbai; Hybrid; INR 240,000 - 420,000; Full time

Job summary

Teleperformance in Mumbai is a leading provider of customer experience management, offering on-site and work-at-home programs that broaden our reach and flexibility. General Customer Service covers post-sales technical and non-technical support for business and end-consumer customers, including remote calls, chats, and distribution center service.

Roles require basic knowledge of procedures and focus on delivering consistent service.

Responsibilities

• Remote Customer Service: Providing support by phone, online chat, or text.
• Distribution Center Customer Service: Liaison between customers, production and distribution teams on orders.

Job description

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, which give us flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

We use advanced support technologies and processes designed to deliver strong results. We also build lasting client relationships and contribute positively to our local communities.

Become Part of an Exceptional Team

Teleperformance's world-class workforce and innovative solutions drive our success. We offer a workplace that supports your development, your goals, and your achievements.

Job Description

General Customer Service covers post-sale technical and non-technical customer service and support for business and end-consumer customers. This includes:

• Remote Customer Service: Providing support by phone, online chat, or text. This covers call center-based support for a high volume of low complexity inquiries, and analysis and resolution of a lower volume of higher complexity issues, typically in an office environment.
• Distribution Center Customer Service: Work performed in a distribution center, product returns or repair center, or a walk-in service facility. This includes acting as a liaison between customers, production and distribution teams on specific orders, and providing technical and non-technical support in a walk-in service center.

Roles at this level need basic knowledge of job procedures and tools, usually gained through work experience, and may require vocational or basic technical education. The role works under moderate supervision, solves routine issues independently, and occasionally improves standard procedures.

Incumbents in this specialization are not compensated based on achievement of sales targets.

Be One of Our People

We aim to provide an environment where employees feel valued, inspired, and supported so they can bring their best selves to work each day. Happy, healthy employees are more productive, creative, and engaged, so we are committed to a healthy work-life balance and a culture of inclusion and diversity where everyone feels welcome. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.