MS Specialist OSS

Nokia; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nokia in India is seeking an experienced OSS L2 Engineer to provide second-line support for OSS servers, including MantaRay, NSP, ARC, and related platforms. You will perform advanced troubleshooting, incident management, and system administration to ensure network performance and service continuity.

The role involves coordinating with L3 teams and vendors, maintaining documentation, automating routine tasks with Shell and Python, and supporting OpenShift clusters and Kubernetes environments to

Qualifications

• Bachelor’s degree or diploma in CS/IT/Electronics.
• 7–10 years in OSS operations or telecom support.
• Strong OSS platform knowledge (MantaRay, NSP, ARC, SON, HP EMS, NCOM, NCP, ZTS).
• Proficient in Linux administration and troubleshooting.
• Experience with OpenShift and Kubernetes.
• Scripting skills in Shell and Python.

Responsibilities

• Perform advanced troubleshooting and root cause analysis for OSS servers.
• Handle escalations from L1 and ensure end-to-end closure.
• Administer OSS server environments: configuration, patching, upgrades.
• Monitor system health, alarms, logs, and automate tasks.
• Collaborate with L3 teams, vendors, and cross‑functional teams for resolution.
• Maintain documentation including incident records and change logs.
• Execute backup, disaster recovery, and failover procedures.
• Support integration, commissioning, and administration of OSS elements.
• Support ITIL processes including incident, problem, change, and configuration management.
• Create and update service/change requests and ensure ticketing accuracy.
• Assist in automation and scripting tasks to boost efficiency.
• Provide L2 support for OpenShift environments including monitoring and maintenance.

Skills

Linux admin

Shell/Python scripting

OpenShift

Kubernetes

Incident management

Networking knowledge

Education

Bachelor’s degree or Diploma in CS/IT/Electronics

Tools

Monitoring tools

Job description

Job Description

The OSS L2 Engineer acts as the second-level support for Operations Support Systems (OSS) servers including MantaRay, NSP, ARC, SON, HP EMS,ZTS,NCP and NCOM. This role involves deeper technical troubleshooting, complex incident management, system administration, and coordination with L3 teams and vendors to ensure network performance, stability, and service continuity.

How You Will Contribute And What You Will Learn

• Perform advanced troubleshooting, root cause analysis, and resolution of complex incidents related to OSS servers (MantaRay, NSP, ARC, SON, HP EMS, ZTS).
• Handle escalations from L1 and ensure end-to-end incident closure according to SLA.
• Manage and administer OSS server environments including configuration, patching, upgrades, and performance tuning.
• Monitor system health, alarms, logs, and automate routine operational tasks for efficiency.
• Collaborate with L3 support teams, vendors, and cross-functional teams for problem resolution and service improvements.
• Maintain documentation including incident records, change management logs, and operational procedures.
• Execute backup, disaster recovery, and failover procedures ensuring data integrity and availability.
• Support integration, commissioning, and administration of OSS network elements and tools.
• Support ITIL-based processes including incident, problem, change, and configuration management.
• Create and update service requests, change requests, and maintain ticketing system accuracy.
• Assist in automation and scripting tasks (Shell, Python, Ansible) to enhance operational efficiency
• Provide L2 support and administration for OpenShift environments, including cluster monitoring, troubleshooting, and maintenance.

Key Skills And Experience

Must-have:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field.
• Typically, 7-10 years of experience in OSS operations or telecom network support.
• Strong knowledge of OSS systems in telecom, especially MantaRay, NSP, ARC, SON, HP EMS, NCOM, NCP and ZTS platforms.
• Proficient in Linux OS (CentOS, RHEL, etc.) administration and troubleshooting.
• Experience in server and network monitoring tools, fault management, and alarm handling.
• Good scripting skills in Shell, Python or similar automation tools
• Good knowledge and hands‑on experience with OpenShift and Kubernetes environments.

Nice-to-have

• Relevant professional certifications are an advantage.
• RHCSA and OpenShift/Kubernetes Certificate will be added advantage.
• Strong analytical and problem‑solving skills with attention to detail.
• Good communication skills for clear interaction with technical teams and stakeholders.
• Experience with ticketing systems, ITIL processes, and incident management workflows.
• Ability to work in shifts and handle critical escalations under pressure.

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