Customer Service Specialist

Infinera Corporation; Dadri; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible hybrid work

Life insurance

Well-being programs

NERGs support

Career growth

Coaches & mentors

Learning environment

Job summary

Nokia in India is seeking a Fault Management Specialist-Core to deliver 24x7x365 support for product technology and complex networks during the Care phase. You will handle remote and on-site activities, follow standard case handling processes, and provide guidance to the team.

Key requirements include 8+ years in Node/Huawei/ZTE IMS ecosystems and strong network integration skills. The role offers flexible hybrid work and opportunities to grow with a global leader in connectivity.

Qualifications

• Bachelor's degree with 8+ years of experience in Huawei/ZTE IMS and related nodes.
• Experience in software Update Management (SUM) handling.
• Knowledge of Node/network/system emergency handling and configurations.
• Network integration skills across telecom nodes and systems.

Responsibilities

• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.
• Analyses information and possible solutions, makes independent judgments and solves a range of straightforward problems.
• Supports transfer of concepts into actionable measures for the team.
• Provides informal guidance to new team members on procedures.
• Develops customer relationships on day-to-day basis.

Skills

Node Type-Huawei/ZTE IMS

TAS

SSS

UPCF

RCP

CFX

SBC

iMG

CG

Cloud

Education

Bachelor's degree with 8+ yrs of experience in Huawei/ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, Cloud.

Job description

Job Description:

Fault Management Specialist-Core delivers support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during the Care phase. Complies with the standard and emergency case handling processes.

Responsibilities

• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.
• Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
• Supports transfer of concepts for professional direction of own organisational unit into actionable measures.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• Develops customer relationship on day-to-day basis.

Qualifications

Good-To-Have

• Bachelors degree with 8+yrs of experience in Node Type-Huawei/ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, Cloud.
• Handling Customer Issue& provide proactive support.
• Experience in software Update Management (SUM) handling.
• Analyze, prepare, implement, and verify the configuration and integration of a Node/network/system
  Emergency Handling.
• Knowledge in Software Update Management, including planning, execution, and support of software upgrades and patches.
• Knowledge of Huawei/ZTE IMS Core Network Elements.
• Network Integration Skills, including configuration, integration, verification, and troubleshooting of telecom nodes and systems.

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.