MS Dynamics 365 Functional Tester

VTEST; Maharashtra; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

VTEST is seeking an experienced QA Consultant to lead testing for a large-scale Microsoft Dynamics 365 Customer Engagement and Power Platform transformation. You will design test strategies, validate business requirements, and drive end-to-end testing across Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Power Apps, and Power Automate.

You will collaborate with Solution Architects, Functional Consultants, Developers, and Project Managers to ensure quality, risk mitigation, and

Qualifications

• 5+ years of Quality Assurance experience for enterprise applications.
• Experience testing Microsoft Dynamics 365 Customer Engagement solutions.
• Experience with Power Platform testing including Power Apps and Power Automate.

Responsibilities

• Develop QA strategies and testing plans aligned with project objectives.
• Validate Dynamics 365 Sales, Customer Service, and Customer Insights Journeys functionality.
• Coordinate integration and data validation across systems and data migrations.
• Plan and execute UAT with business stakeholders and obtain sign-off.
• Identify automation opportunities and support automation framework development.

Skills

QA Experience

Automation Testing

Dynamics 365 Testing

Tools

Azure DevOps

Postman

Job description

Founded in 2015 in Pune, VTEST ( www.vtestcorp.com ) is a pure-play Software Testing services firm based out of Pune – Mumbai - Bangalore, India registered in Atlanta, US and Melbourne, Australia and recognized with Great Place to Work & NASSCOM certified. VTEST works with clients across the globe and employs Manual and Automation Testers to implement best testing practices for all types of testing. Our testers work Remote or from VTEST and client offices across India and international locations.

Position Summary

We are seeking an experienced QA Consultant to support a large-scale Microsoft Dynamics 365 Customer Engagement and Power Platform transformation initiative. This role will be responsible for ensuring the quality, stability, reliability, and business readiness of solutions delivered across Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Power Apps, Power Automate, and related Microsoft technologies.

The QA Consultant will serve as a key member of the project delivery team and will work closely with Solution Architects, Functional Consultants, D+evelopers, Business Stakeholders, and Project Managers to establish quality standards, validate business requirements, execute comprehensive testing strategies, and ensure successful production deployments.

The ideal candidate possesses strong experience testing enterprise CRM applications, business process automation solutions, integrations, customer engagement platforms, and digital transformation initiatives. This individual must be capable of understanding complex business processes, identifying risks, developing test strategies, and validating that delivered solutions meet both technical and business objectives.

This role requires a combination of technical testing expertise, business process understanding, analytical thinking, and strong communication skills to support a successful customer engagement transformation program.

Employment Mode - Full Time, Permanent

Work Location - Remote

Work Timings - 6:00 PM IST to 3:00 AM IST

Joining Availability - Immediate to 15 Days

Key Responsibilities

Quality Assurance Strategy & Planning

• Develop comprehensive testing strategies aligned with project objectives, business requirements, and solution architecture.
• Define quality assurance processes, standards, testing methodologies, and best practices.
• Participate in project planning sessions and provide QA estimates and recommendations.
• Develop test plans covering functional, integration, regression, performance, and user acceptance testing activities.
• Establish testing schedules aligned with project milestones and deployment plans.
• Identify quality risks and recommend mitigation strategies.
• Ensure testing activities align with organizational governance and quality standards.

Functional Testing

• Validate Dynamics 365 Sales functionality including lead management, opportunity management, account management, activity tracking, forecasting, and reporting.
• Validate Dynamics 365 Customer Service functionality including case management, queues, routing, SLAs, knowledge management, and customer support workflows.
• Validate Customer Insights Journeys functionality including customer journeys, segmentation, lead scoring, triggers, marketing automation, email communications, and campaign execution.
• Validate Power Apps and Power Platform solutions supporting business process automation initiatives.
• Verify business rules, workflows, security models, forms, views, dashboards, and custom configurations.
• Ensure solutions meet documented business requirements and acceptance criteria.

Integration Testing

• Validate integrations between Dynamics 365, Power Platform, Microsoft 365, Azure services, ERP systems, contact center solutions, and third-party applications.
• Execute end-to-end business process testing across integrated systems.
• Verify data synchronization, API functionality, and system interoperability.
• Validate inbound and outbound data interfaces.
• Test integration error handling and exception management processes.
• Ensure data integrity and consistency across systems.
• Test customer journeys and engagement workflows.
• Validate customer segmentation and audience targeting rules.
• Verify email marketing campaigns and automated communications.
• Test event triggers, lead nurturing processes, and customer engagement workflows.
• Validate communication templates and personalization functionality.

Data Validation & Migration Testing

• Validate migrated customer, account, contact, and transactional data.
• Perform data quality and reconciliation testing.
• Verify business data accuracy, completeness, and consistency.
• Validate data transformation and migration processes.
• Identify and document data-related issues and discrepancies.
• Support data cleansing and remediation efforts.

User Acceptance Testing (UAT)

• Collaborate with business stakeholders to define acceptance criteria.
• Develop UAT test scripts and scenarios.
• Facilitate UAT planning, execution, and defect tracking activities.
• Support business users throughout testing cycles.
• Validate business process functionality and user experience.
• Obtain stakeholder sign-off and readiness approvals.

Regression & Release Testing

• Develop and maintain regression testing suites.
• Execute regression testing during sprint cycles and release activities.
• Validate new functionality does not negatively impact existing processes.
• Support release readiness assessments.
• Participate in deployment validation and smoke testing activities.
• Identify, document, prioritize, and track defects using Azure DevOps.
• Collaborate with development teams to investigate and resolve issues.
• Validate defect fixes and perform retesting activities.
• Maintain defect logs and testing metrics.
• Provide quality status reporting to project leadership.
• Escalate critical issues and risks when necessary.
• Identify opportunities for test automation.
• Support development of automated testing frameworks and reusable test assets.
• Improve testing efficiency through process optimization.
• Contribute to quality assurance best practices and standards.
• Support continuous improvement initiatives across project delivery teams.

Stakeholder Collaboration & Consulting

• Participate in business workshops and solution reviews.
• Collaborate with Functional Consultants and Solution Architects to clarify requirements.
• Provide recommendations to improve solution quality and user experience.
• Communicate testing results and quality metrics to project stakeholders.
• Support go-live planning and deployment readiness activities.
• Serve as a quality advocate throughout the project lifecycle.

Required Qualifications

• 5+ years of Quality Assurance experience supporting enterprise business applications.
• 3+ years of experience testing Microsoft Dynamics 365 Customer Engagement solutions.
• Experience testing Dynamics 365 Sales and Customer Service applications.
• Experience testing Power Platform solutions including Power Apps and Power Automate.
• Experience performing integration, functional, regression, and UAT testing.
• Strong understanding of CRM business processes and customer engagement workflows.
• Experience utilizing Azure DevOps Test Plans and defect management tools.
• Experience supporting Agile and Scrum delivery methodologies.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience supporting large-scale Dynamics 365 implementation projects.
• Experience testing Customer Insights Journeys and marketing automation solutions.
• Experience testing customer service and contact center modernization initiatives.
• Experience with API testing tools such as Postman.
• Experience with automated testing tools and frameworks.
• Experience supporting insurance, healthcare, employee benefits, or financial services organizations.
• Experience working within highly regulated environments.
• Experience supporting enterprise digital transformation programs.

Preferred Certifications

• ISTQB Certified Tester – Foundation Level
• ISTQB Advanced Test Analyst
• Microsoft Certified: Dynamics 365 Fundamentals (MB-910)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB-230)
• Microsoft Certified: Power Platform Functional Consultant (PL-200)
• Agile Testing Certification

Technical Skills

Microsoft Technologies

Testing Tools

Data Validation

Methodologies

• Hybrid Delivery Models

Industry Experience

Strong preference will be given to candidates with experience supporting organizations within:

• Employee Benefits Administration
• Financial Services
• Test Strategy & Quality Management Plan
• User Acceptance Testing Documentation
• Quality Metrics Dashboards
• Release Readiness Assessments
• Post-Deployment Quality Reviews

Success Metrics

Success in this role will be measured by:

• Quality of delivered solutions
• Defect detection and prevention effectiveness
• Test coverage and execution completion rates
• User Acceptance Testing success rates
• On-time completion of testing activities
• Successful production deployments with minimal post-go-live defects
• Contribution to overall project quality and delivery success

VTEST is an Equal Opportunity Employer. As a policy, VTEST provides equal employment opportunities, without any discrimination on the grounds of age, color, disability, marital status, nationality, race, religion, sex, sexual orientation. VTEST strives to maintain a work environment that is free from any harassment based on above considerations.

Below are a few links for you to refer to and know more about VTEST, our employee-friendly policies, our work ethics, and standards to start with -