MS Delivery Manager

Ericsson GmbH; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Ericsson Noida, India seeks a Service Management Delivery Manager to secure quality, cost, safety and low environmental impact of services from their delivery unit, in line with MS targets and the WLA. You will coordinate end-to-end delivery performance across fragmented delivery segments with the MS DM responsible for other parts of the delivery.

Focus on productivity, aligning resources, and following New MSTOP processes, while driving continual service improvement and leveraging Ericsson

Qualifications

• Strong expertise in Ericsson core network environments.
• Must have Bachelor's degree or equivalent in a related field and 10+ years of relevant experience.

Responsibilities

• Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer's infrastructure performance.
• Coordinate with MSIP, RDM and GSO MS PM for region and customer.
• Monitor and report on performance against global benchmarks and targets.
• Report to MSIP KPI as per local/global WLA requirements.
• Ensure cost and resource allocation aligning with safety requirements.
• Oversee hand-over of resources and activities to global/regional delivery unit.
• Ensure EHS knowledge transfer for personnel handed over.
• Identify delivery performance issues and drive solutions including potential add-on sales.

Skills

Ericsson core network expertise

Education

Bachelor’s degree or equivalent in Electronics, Telecommunications, Computer Science, or a related discipline

Job description

Join our Team

About this opportunity
To secure delivery performance, in alignment with the Business Case and BA MS Targets.

The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements!
Understand and act upon the End to End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.

What you will do

• Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer's infrastructure performance.
• Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization
• Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets
• Report to MSIP KPI according to the report requirements stated on the local or global WLA
• Ensure adequate cost and resource allocation in compliance with Group and local safety requirements.
• Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.
• Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.
• Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)

You will bring

• Focus on productivity and efficiency of the center (local or global) under its responsibility
• Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA
• Ensure that the delivery units are working in completely alignment with the New MSTOP processes
• Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives
• Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog

Key Qualifications

• Education: Bachelor’s degree or equivalent in Electronics, Telecommunications, Computer Science, or a related discipline.
• Experience: 10+years of relevant experience in operations, engineering, or managed services.
• Strong expertise in Ericsson core network environments.

\"All academic credentials must be from recognized and accredited institutions and are further subject to verification.\"

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida