MO

HSBC Holdings plc; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings plc in Bengaluru is seeking a Manager Operations to lead post-settlement functions for FX, CLS, NDF, and MM trades across multiple regions. The role focuses on accurate processing, risk mitigation, and timely settlement while maintaining high service levels.

You will drive performance improvements, oversee MI reporting, manage a diverse team, and ensure compliance with internal controls and audits.

Qualifications

• 3–5 years in a management role with team development experience.
• Experience in processing environments.

Responsibilities

• Address attrition and its operational impact.
• Drive customer-centric quality initiatives.
• Mitigate identified operational risks.
• Ensure compliance with audit standards.
• Build confidence through contingency planning.
• Lead and motivate diverse staff toward productivity.
• Regular MI reports in a clear format.

Skills

Leadership

Team building

MI reporting

Analytical skills

Process management

Cost control

Education

Post-graduate degree or diploma

Job description

Job Title: MO

• Pre-settlement & Settlement Confirmation and settlement of all Foreign Exchange, Continuous Linked Settlement (CLS), Non-Deliverable Forward (NDF), Money Market (MM) trades in an accurate and timely manner to mitigate settlement and market risk for all Inter-bank, Corporate and E-Treasury transactions (where applicable) for Hong Kong, Singapore, Japan, Thailand, Brunei, Macau, Bangladesh, Australia and Mauritius. Post Settlement
• Investigate all post settlement exceptions for Foreign Exchange and Money Market transactions in a timely and accurate manner. The key functions of this role include diligent investigation and resolution of all failed Nostro payments and receipts and the timely settlement of subsequent interest claims that may arise whilst maintaining and enhancing our customer service proposition. To initiate and plan Business migrations/development ensuring a low-cost, high-quality service to the business areas ensuring that risk is minimized, and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly review them to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who takes pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition.

In this role, you will:

• The GSCs are a strategic Group initiative for centralizing back office and voice related operations from around the world. The GSC’s are a major contributor to the HSBC Group’s continuing strategy of improving the cost income ratio of its Global businesses. The GSC environment centers on the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24-hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the services provided and the extent of the delivery of products for the various donor Group companies (direct to Customers in many cases) is such that processing delays or errors will almost inevitably JOB TITLE Manager Operations LEVEL 6 REPORTS TO JOB TITLE* Vice President Operations LEVEL 4 BUSINESS AREA HDPM LOCATION Malaysia RESTRICTED - Global Resourcing HR JD Template (Level 6) Page 2 of 5 result in serious losses to the Group or poor customer service. The maintenance of a high level of internal

To be successful you will:

• Deal with internal and external attrition and their operational affects.
• Drive customer centric Quality initiatives.
• Effectively mitigate identified Operational Risks.
• Comply with Group’s Statutory Audit standards.
• Build customer confidence through shared contingency and business recovery measures.
• Deal with business that may significantly exceed forecasted figures by liaising with the respective business sites.
• The role requires highly effective resource management techniques to ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff.
• Continuous review of MI and produce the same in a specific format, which is easily comprehended by business units and gives them the FTE benefit for migrating.
• To lead and motivate staff with widely differing aspirations working in productivity-based environment where deadlines are critical.

Knowledge

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position Experience
• At least 3-5 years’ experience in management position with exposure to appraisals, counseling, team building and staff development.
• Experience in a processing environment.

Skills

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams
• Experience of successfully managing and developing a team in a previous role
• Evidence of process management skills with an ability to initiate process improvements
• Initiate cost control measures by achieving resource efficiency and managing overheads.

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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