Mis Manager

SHRI KRISHNA PLACEMENT; Maharashtra; On-site; INR 863,226 - 1,033,974; Full time

Job summary

SHRI KRISHNA PLACEMENT is looking for a Manager for Dialer & MIS in Pune. The ideal candidate should have a graduate degree and at least 5 years of experience in MIS, Reporting, and Dialer Management.

This role involves coaching peers, providing P&L insights, and optimizing resource utilization. Knowledge of Genesys Dialer and managing PRIs is essential. The position offers a salary of ₹85,000 per month.

Qualifications

• Minimum 5+ years of experience in MIS, Reporting and Dialer Management.
• Expert in managing Genesys Dialer including back-end coding.
• Good knowledge of managing PRIs and DIDs.

Responsibilities

• Coach/mentor peers and team members.
• Provide insights from P/L and suggest corrective actions.
• Optimize costs and utilize resources for productivity.
• Drive process budget and manpower.
• Manage day-to-day reporting analytics and automation.

Skills

MIS

Reporting

Dialer Management

Genesys Dialer

P&L Management

Education

Graduate

Job description

Mis Manager jobs in Pune

Education :------;Graduate

Experience :4-10 Years

Industry :BPO

Work Time

Salary : 85000 /- Per Month

Incentive

Language Known :

Phone : +9198********

Email : ****@*****.com

Website : www.******.com

Job Description

Domain: International BPO Designation: Manager Dialer & MIS Education: Any Graduate Experience: Minimum 5+ years of experience into MIS, Reporting and Dialer Management LOCATION: Pune CTC UPTO 11.00 LACS PA

Job Responsibilities

• Demonstrates functional expertise to coach/mentor peers/team members
• Provide insights from the P/L of the process and suggest corrective actions
• Cost optimization and maximum utilization of resources for productivity
• Comes out with new ideas for process improvements
• Tracks and drives process budget and manpower
• Manages day-to-day reporting analytics and automation
• Follow up on the billing and collections of revenues booked
• Expert in managing Genesys Dialer including back end coding and coding in expert mode
• Good knowledge of managing PRIs and DIDs
• Knowledge of Billing and managing P&L