MIS Analyst

IntouchCX; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

IntouchCX is seeking an MIS Analyst to design, develop, implement, and support enterprise BI reports and dashboards. The role involves collecting and analyzing data with G Suite or Excel, delivering accurate MIS reports, and partnering with cross-functional teams to drive data-driven decisions.

Ideal candidates have 3–5 years in MIS/analysis and strong SQL/VBA and Excel skills, with the ability to automate reports and maintain dashboards. Night shifts may be required to align with US/UK clients.

Qualifications

• Post-secondary diploma or degree.
• 3–5 years of MIS/Analysis/Dashboard building experience.
• Must have 3–6 years of reporting experience.
• Experience with BI/reporting tools is required.
• Strong attention to detail and data orientation.

Responsibilities

• Collect and analyze data sets using G-Suite tools or Microsoft Excel.
• Prepare MIS reports for daily/weekly/monthly distribution to stakeholders.
• Develop and maintain dashboards and trackers to streamline reporting.
• Identify automation opportunities to improve reporting efficiency.
• Ensure on-time and accurate delivery of reports and analyses.
• Collaborate with cross-functional teams to support business decisions.

Skills

Data analytics

Data modeling

Advanced Excel

G-Suite

VBA

SQL

Dashboard reporting

Problem solving

Education

Post-secondary diploma or degree

Masters is a plus

Tools

Excel

SQL

VBA

Tableau/BI tools

Job description

About the Job

The MIS Analyst is an integral role within Global Service Desk and is responsible for the design, development, implementation and support of mission-critical enterprise Business Intelligence (BI) reports, G-Suite/Excel reports, and other tools working with cross-functional teams. This role is a part of Global Service Desk and supports in collecting and analyzing data sets using G Suite or Microsoft Excel

The ideal candidate will play an important role in helping the organization meet its strategic goals through providing direction and guidance concerning information processes and security of data.

As MIS Analyst, You Will...

• Responsible for collecting and analyzing data sets using G-suite tools or Microsoft Excel
• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS reports
• Understand process, delivery and operations management
• Analyze data and reports from various sources and provide actionable insights and suggestions
• Prepare ad hoc reports based on the requirements from the stakeholders
• Apart from reporting tasks, the MIS Analyst will work with other functions to assist in maintaining the trackers to smoothen the reporting part
• Identify opportunities for automating the reports, snapshots and dashboards
• Make reports contextual and provide information based on target audience
• Ensure on-time and accurate delivery of reports, analysis and service requests
• Continually monitor trends, performance and assist managers in making process improvements
• Be able to generate, maintain, consolidate and track various daily/weekly/monthly MIS reports
• Ensure individual and process-wide performance data is captured and provide operational metrics to management as required
• Prepare dashboard and reports on a daily, weekly, monthly, quarterly & yearly basis

As MIS Analyst, You Have...

• Post-secondary diploma or degree (Masters is a plus)
• Knowledge of data analytics and data modeling
• Knowledge of VBA & SQL is required
• Advanced G-Suite Excel skills, BI tools, creating formulas, vlook up, and dashboard reports
• 3-5 years of MIS/Analysis/Dashboard building experience
• Must have 3-6 years of reporting experience
• Additional Tableau/BI certifications is a plus
• Superior attention to detail and strong data orientation
• Possess the ability to adapt well and learn new tools/ techniques quickly
• Ability to work with a diverse range of requirements
• Possess strong problem solving and reasoning abilitiesStrong ability in automating repetitive tasks
• Good logical reasoning with the ability to analyze and process large scale information
• Exceptional communication skills (verbal and written) and decision-making abilities
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence
• Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations
• Availability to work night shifts to align with US or UK clients