Manager-Admissions and Outreach

Nayanta University; Pune District; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Nayanta University is seeking a Manager – Admissions and Outreach to own the end-to-end student admissions cycle and retention of admitted students. The role also leads outreach events, communications, and the admissions counselling team to attract a diverse, high-quality cohort each year.

Reporting to the Head – Marketing and Admissions, you will coordinate with Academic, Operations, and Finance teams, drive CRM-based engagement, and continuously improve the admissions experience for applicants

Competenze

• Bachelor's degree required; master's preferred for advancement.
• Minimum 4–6 years in student admissions, outreach, or recruitment.
• Experience managing end-to-end admissions processes and teams.
• Proficiency with CRM-driven funnels, events, and communications.

Mansioni

• Oversee end-to-end admissions, from inquiry to enrolment.
• Lead outreach events, communications, and CRM-based follow-ups.
• Coordinate with marketing, academics, and leadership for targets.
• Ensure timely invoicing, fee processes, and retention of admitted students.
• Analyse feedback and optimise conversion and retention strategies.

Conoscenze

CRM proficiency

Excel proficiency

Communication

Organization

Team leadership

Formazione

Bachelor's degree

Master's degree advantage

Strumenti

CRM systems

Descrizione del lavoro

Job Opening: Manager – Admissions and Outreach

Reports to: Head – Marketing and Admissions

Nature and Days of Work: Full-time, On-site (Monday to Friday; flexibility required for events and travel)

Nayanta University is a multidisciplinary higher education initiative of the Nayanta Education Foundation, built in partnership with the Confederation of Indian Industry (CII) to bring together academia and industry. It is founded by a group of distinguished industry and academic leaders — including Kris Gopalakrishnan, Dr Naushad Forbes (Chancellor), Banmali Agrawala, Bharat Puri, Dr Farhad Forbes, Meher Pudumjee, Dr Ashok Misra, Dr Pankaj Chandra, Nadir Godrej, Ramesh Mangaleswaran, and Dr Satish Reddy — with Dr Ranjan Banerjee as Vice-Chancellor. Nayanta's purpose is to develop curious, ethical, and responsible leaders who can contribute to a fairer and more sustainable world.

Nayanta University blends arts, sciences, and technology with real-world problem-solving, offering undergraduate programmes and lifelong learning options built around four pillars: Care (mentorship and personalised development), Curiosity (a culture of inquiry and original thinking), Confidence (immersive, project-based learning that builds leadership and communication skills), and Careers (three one-month sector immersions - corporate, social, and government - followed by a five-month internship). Nayanta is committed to recruiting capable students from every socio-economic background and to building an open, collaborative academic community.

Why Join Us?

• Student-Centred Impact: Shape how prospective students and families experience Nayanta, from first contact through to enrolment and the first day on campus.
• Ownership from the Ground Up: Build and run the student admissions and retention engine for a growing university, with the autonomy to design strategy as well as execute it.
• Collaborative Culture: Work closely with academic, marketing, operations, and admissions teams in a dynamic, purpose-driven environment.
• Professional Growth: Gain depth in admissions strategy, student and parent engagement, retention, events, and student recruitment within a fast-growing institution.

Role Overview

The Manager – Admissions and Outreach will own the end-to-end student admissions process and the retention of admitted students for Nayanta University. The role combines disciplined, applicant-facing admissions management and sustained engagement with admitted students and their families through to enrolment, with planning and communications for outreach events - leading the admissions counselling and outreach team to bring in, and retain, a strong, diverse cohort of students each year.

Key Responsibilities

1. Outreach Events and Communications

• Support the outreach strategy in line with Nayanta's enrolment goals, with a focus on planning and executing outreach events - webinars, campus tours, school visits, and education fairs.
• Own communications for outreach events - invitations, reminders, and follow-ups across email and WhatsApp - and maintain a communication tracker to ensure timely, consistent messaging to students, parents, schools, and counsellors.
• Maintain school and counsellor databases built from past applications and enrolments, and use them for targeted event communications.
• Represent Nayanta University professionally at external events, fairs, and school engagements.

2. Admissions Process Management

• Own the execution and continuous improvement of the end-to-end admissions process, from application review and shortlisting through entrance tests, interviews and the release of offers.
• Manage the external interface with applicants and parents, and the internal approval workflow, ensuring a smooth, transparent, and timely process.
• Liaise with internal teams (academics, operations, finance) and external partners to resolve issues in real time through the admissions cycle.
• Oversee invoicing and the fee payment process for admitted students.

3. Applicant and Family Engagement and Retention

• Ensure prospective students and parents receive timely, accurate guidance through every stage of the admissions journey - inquiry, application, interview, and offer.
• Design and oversee engagement touchpoints - counselling sessions, parent interactions, webinars, welcome meets, and campus tours - to support conversion from inquiry to enrolment.
• Track applicant engagement using CRM tools, ensuring timely follow-up and a well-documented, data-driven funnel.
• Own the retention of admitted students from offer to enrolment - addressing student and parent queries and concerns, including on fees, deferments, and withdrawals, in a timely and empathetic manner.
• Design and oversee pre-joining engagement touchpoints for admitted students and families, and track drop-offs to minimise attrition before the start of the academic year.

4. Team and Stakeholder Leadership

• Coordinate closely with Marketing, Academics, and University leadership to align event messaging, admissions criteria, enrolment targets, and retention goals.
• Report regularly on event participation, funnel conversion, retention, and admissions progress to University leadership.

5. Insights and Continuous Improvement

• Collect and analyse feedback on messaging, events, the applicant experience, and reasons for drop-offs, and recommend changes to improve conversion and retention for subsequent admission cycles.
• Stay current on competitor positioning and trends in student recruitment and retention.

The stated responsibilities are not an exhaustive list of duties.

Qualifications & Experience

Education

• Bachelor's degree required (Education, Psychology, Communications, or Management preferred); a Master's degree is an advantage.

Experience

• 4–6 years of experience in student admissions, outreach, counselling, or recruitment within higher education, schools, or ed-tech organisations, including experience managing a process or team end to end.
• Demonstrated experience addressing student and parent queries and supporting the retention of admitted students through to enrolment.
• Prior exposure to CRM-driven admissions funnels, event coordination and communications, and conversion tracking from inquiry to enrolment.

Technical & Functional Competencies

• Strong written and verbal communication skills.
• High organisational capability with close attention to detail.
• Working knowledge of CRM tools and strong Excel proficiency; comfort with data-driven funnel management.
• Ability to manage multiple events, communications, timelines, and stakeholder relationships simultaneously.
• Familiarity with school networks and education-sector trends.

Leadership & Personal Attributes

• Warm, engaging, and student-focused communication style, with the gravitas to also lead a team.
• Strategic and highly organised, with the ability to manage complex, multi-stage processes end to end.
• Empathy, patience, and confidence in addressing student and parent concerns.
• A genuine belief that access to the right education, at the right moment, can change what someone is capable of.
• Professional presence, with strong relationship-building and people-leadership skills.

Remuneration

Compensation will be competitive and benchmarked to industry and sector norms, commensurate with experience and qualifications.