Microsoft Office 365 Product Technical Support 1 plus Yrs Hyderabad

White Horse Manpower Consultancy; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Incentives

Bonuses

Job summary

White Horse Manpower Consultancy is seeking a candidate with about 1.5 years of experience in Technical Support / IT. The role involves providing technical support for Microsoft 365 products, troubleshooting complex issues, and delivering clear solutions with excellent communication.

Willingness to work in shifts and voice support are preferred attributes. The position focuses on resolving customer concerns, documenting issues, and ensuring high-quality service delivery in a fast-paced

Qualifications

• 1.5 years of experience in Technical Support / IT roles.
• Strong technical background for troubleshooting.
• Experience or knowledge of Microsoft 365 products preferred.
• Voice support experience preferred; strong communication skills.

Responsibilities

• Provide technical support for Microsoft 365 products and services.
• Troubleshoot and resolve product-related technical issues.
• Understand customer concerns and provide accurate solutions.
• Diagnose issues and document steps taken and outcomes.

Skills

Microsoft 365

Troubleshooting

Communication skills

Voice support

Job description

Required Candidate profile

1.5 years of experience in Technical Support / Product Support / IT

Strong technical background troubleshooting skills

Knowledge of Microsoft 365 products is preferred.

Voice support expreferred

Excellent communication

Willingness to work in shifts,

• Provide technical support for Microsoft 365 products services
• Troubleshoot resolve productrelated technical issues
• Understand customer concerns and provide accurate solutions
• Diagnose issues, document

Perks and benefits

plus incentives and bonuses