Technical Support Engine

HypTechie; Bengaluru; Hybrid; INR 400,000 - 800,000; Full time

Job summary

Microsoft is seeking a Technical Support Engineer in Bangalore to troubleshoot and resolve customer issues, enabling successful use of Microsoft products. The role emphasizes collaboration with engineering and escalation teams to provide high-quality support.

The ideal candidate has 1+ years of technical support experience, a CS/IT degree, and fluent English. The position is full-time with a hybrid work model allowing up to 50% remote work, within India.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field with 1+ years of technical support or IT experience
• Fluent in English (spoken, written, and comprehension)

Responsibilities

• Own and resolve complex customer issues by investigating, troubleshooting, and collaborating with internal teams.
• Work closely with engineering, product, and escalation teams to ensure accurate solutions and a world-class support experience.
• Identify recurring issues and product defects, escalating them for resolution and contributing to ongoing product improvement.
• Share best practices, contribute to support communities, and help build documentation to enable peer success.
• Continuously build technical expertise through structured training, peer collaboration, and hands-on experience.

Skills

English proficiency

Education

Bachelor's in CS/IT

Job description

Location: Bangalore, Karnataka, India

Experience Required: 1-3 Years

Work Type: Full-Time | Hybrid (Up to 50% Remote)

Company Overview:

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Customer Experience & Success (CE&S) organization, with 45,000+ global employees and partners, is at the core of this vision. We drive seamless and impactful customer experiences by aligning people, processes, and technologies to ensure Microsoft users succeed with our products and services. Within CE&S, the Customer Service & Support (CSS) team delivers trusted, high-quality support experiences across Microsoft's cloud and on-premises offerings. With AI at the core, we help customers resolve technical issues efficiently, proactively prevent future problems, and maximize their investments in Microsoft technology.

Role Overview:

As a Technical Support Engineer, you will play a pivotal role in helping customers troubleshoot, resolve issues, and succeed with Microsoft products. This is an exciting opportunity to enhance your technical problem-solving skills, collaborate with expert teams, and grow your career in a customer-obsessed and innovation-driven environment.

Key Responsibilities:

• Technical Issue Resolution: Own and resolve complex customer issues by investigating, troubleshooting, and collaborating with internal teams.
• Cross-Team Collaboration: Work closely with engineering, product, and escalation teams to ensure accurate solutions and a world-class support experience.
• Product Feedback: Identify recurring issues and product defects, escalating them for resolution and contributing to ongoing product improvement.
• Knowledge Sharing: Share best practices, contribute to support communities, and help build documentation to enable peer success.
• Learning & Readiness: Continuously build your technical expertise through structured training, peer collaboration, and hands-on experience.

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field, with 1+ years of technical support or IT experience OR 3+ years of professional experience in technical support, consulting, or IT without a formal degree OR Equivalent practical experience.
• Fluent in English (spoken, written, and comprehension).

Preferred Skills:

• Strong analytical and problem-solving skills
• Passion for helping customers succeed
• Ability to learn quickly in a fast-paced, technology-driven environment
• Familiarity with Microsoft products and cloud-based technologies (a plus)

Why Join Microsoft?

• Work in a diverse, inclusive, and flexible environment
• Gain access to cutting-edge AI tools and technical resources
• Enjoy continuous learning and development opportunities
• Be part of a mission-driven organization shaping the future of global technology