Microsoft Dynamics 365 Developer

Wissen Infotech; Pune District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Wissen Infotech in Pune is seeking a Microsoft Dynamics 365 Developer to design, develop and implement AI-powered customer engagement solutions using Copilot Studio and Power Platform. You will build intelligent voice and chat bots, integrate with Dynamics 365, Dataverse and other enterprise systems, and automate customer service journeys.

The ideal candidate has 3–8 years of experience with Dynamics 365, strong knowledge of Copilot Studio and Power Platform, and an ability to optimize

Qualifications

• 3–8 years of experience in Dynamics 365/AI customer engagement.
• Experience designing and implementing AI-powered customer engagement solutions.

Responsibilities

• Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio.
• Configure and customize Dynamics 365 Contact Center and Dynamics 365 Customer Service.
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications.
• Develop automated workflows using Power Automate and Power Platform components.
• Monitor solution performance, customer experience metrics and bot effectiveness.
• Configure multilingual bot experiences and optimize conversation accuracy.

Skills

Dynamics 365

Power Platform

CRM integrations

Education

MCA/B.E/B.Tech/MTech

Tools

Copilot Studio

Power Apps

Job description

Job Title: Microsoft Dynamics 365 Developer

Job Summary

We are looking for a skilled Dynamics 365 Contact Center Copilot Studio Engineer to design, develop and implement AI-powered customer engagement solutions. The ideal candidate will have experience in Dynamics 365, Copilot Studio, Power Platform, voice and chat automation, CRM integrations, and customer service processes.

The candidate will be responsible for building intelligent voice and chat bots, integrating enterprise systems, automating customer service journeys, and enhancing customer experience through AI-driven solutions.

• Experience: 3 - 8 Years
• Location: Pune
• Mode of Work: Hybrid
• Education Qualification: MCA/B.E/B.Tech/MTech
• Job Type: Full time

Key Responsibilities

• Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio.
• Configure and customize Dynamics 365 Contact Center and Dynamics 365 Customer Service.
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications.
• Develop automated workflows using Power Automate and Power Platform components.
• Monitor solution performance, customer experience metrics and bot effectiveness.
• Configure multilingual bot experiences and optimize conversation accuracy.

Key Skills

• Microsoft Dynamics 365
• Power Apps
• Copilot Studio