Microsoft Dynamics 365 Developer

Wissen Australia Pty; Pune District; Hybrid; INR 1,200,000 - 2,500,000; Full time

Job summary

Wissen Technology in Pune is seeking a skilled Dynamics 365 Contact Center & Copilot Studio Engineer to design, develop and implement AI-powered customer engagement solutions. The candidate will work with Dynamics 365, Copilot Studio, Power Platform, and CRM integrations to build intelligent voice and chat bots for enterprise deployments.

The role emphasizes multilingual bot experiences, seamless application integration, and monitoring bot performance in a hybrid work setting.

Qualifications

• Experience: 3-8 years in relevant roles.
• Location: Pune.
• Mode of Work: Hybrid.
• Education: MCA/B.E/B.Tech/MTech.

Responsibilities

• Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio.
• Configure and customize Dynamics 365 Contact Center and Customer Service.
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications.
• Develop automated workflows using Power Automate and Power Platform components.
• Monitor solution performance, customer experience metrics and bot effectiveness.
• Configure multilingual bot experiences and optimize conversation accuracy.

Skills

Dynamics 365

Copilot Studio

Power Platform

Voice automation

Chat automation

CRM integrations

Customer service

Education

MCA

BE/B.Tech

MTech

Tools

Dataverse

Power Automate

APIs

Enterprise apps

Job description

Wissen Technology is hiring forMicrosoft Dynamics 365 Developer

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ emloyees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Job Summary:

We are looking for a skilled Dynamics 365 Contact Center & Copilot Studio Engineer to design, develop and implement AI-powered customer engagement solutions. The ideal candidate will have experience in Dynamics 365, Copilot Studio, Power Platform, voice and chat automation, CRM integrations, and customer service processes.

The candidate will be responsible for building intelligent voice and chat bots, integrating enterprise systems, automating customer service journeys, and enhancing customer experience through AI-driven solutions.

• Experience:3 -8 Years
  
• Location: Pune
  
• Mode of Work: Hybrid
  
• Education Qualification: MCA/B.E/B.Tech/MTech
  

Key Responsibilities & Duties:

• Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio.
  
• Configure and customize Dynamics 365 Contact Center and Dynamics 365 Customer Service.
  
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications.
  
• Develop automated workflows using Power Automate and Power Platform components.
  
• Monitor solution performance, customer experience metrics and bot effectiveness.
  
• Configure multilingual bot experiences and optimize conversation accuracy.
  
• Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications.