Microsoft Crm Functional Consultant

Wroots Global; Pune District; Hybrid; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Wipro is seeking a highly skilled D365 CE Functional expert to join our team. The ideal candidate will design, implement, and optimize end-to-end D365 CE Sales, Service and Marketing solutions for global clients, coordinating with cross-functional teams across Finance, Manufacturing and IT.

The role requires 8–10+ years of D365 CE experience, strong stakeholder management, and hands-on delivery of complex CRM projects.

Qualifications

• 8–10+ years of experience in Microsoft Dynamics CE.
• End-to-end D365 CRM implementations, rollouts, and upgrades.
• Translate business requirements into D365 CE solutions.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and participate in D365 CE projects, including requirement gathering and deployment.
• Configure and customize D365 CE modules (Sales, Service, Marketing).
• Conduct gap analysis and recommend best practices to optimize processes.
• Collaborate with Finance, Manufacturing and IT for seamless integration.
• Provide end-user training and post-implementation support.
• Coordinate with development and QA teams for integrations.
• Stay updated with the latest D365 CE updates to enhance offerings.
• Create functional designs including wireframes.
• Support UAT testing and business users.

Skills

D365 CE

Sales/Service/Marketing

End-to-end Implementations

Power Platform

Stakeholder mgmt

Communication skills

Dynamics Certifications

Tools

Power Platform

Azure DevOps

LCS

Job description

JD :-

CRM Functional Role Overview:-

We are seeking a highly skilled D365 CE Functional to join our dynamic team at Wipro. The ideal candidate will have strong expertise in Microsoft Dynamics D365 CE Sales, Service and Marketing modules. This role involves working closely with clients to design, implement, and optimize end-to-end D365 CE Sales, Service and Marketing using D365 CRM.

Key Responsibilities:

• Lead and participate in D365 CE, including requirement gathering, solution design, and deployment.
• Configure and customize D365 CE modules such as Sales Service and Marketing
• Conduct gap analysis and recommend best practices to optimize supply chain processes.
• Work with cross-functional teams including Finance, Manufacturing, and IT to ensure seamless integration.
• Provide end-user training and post-implementation support.
• Collaborate with technical teams for system customizations and integrations.
• Stay updated with the latest D365 CE updates to enhance solution offerings.
• Expertise in creating the functional design for business requirements including wireframing.
• Must have knowledge of co-ordination between different teams like Development, QA, etc.
• Should have given Training to Business Users on functionality being rolled out
• Should have a deep understanding of multiple industry domains.
• Ability to support business in UAT testing
• Ability to support business in UAT testing

Required Skills & Qualifications:

• 8 ~10+ years of experience in Microsoft Dynamics CE with expertise in D365 for Sales
• Experience in end-to-end implementations, rollouts, and upgrades D365 CRM
• Understanding of Power Platform, Power BI, and integrations with third-party systems.
• Ability to translate business requirements into D365CE solutions.
• Strong communication and stakeholder management skills.
• Must have expertise in Dynamics CRM functionalities like Sales, Service, Marketing, Field Service, PSA etc.
• Good expertise in basic configurations OOB provided by MS
• Strong understanding of Power Platform Power Automate, Power Pages, Power Apps etc.
• Understanding integration, migration and D365 security model
• Microsoft Certifications in Dynamics 365 CE (preferred).

Preferred Qualifications:

• Experience working with global clients and multi-country implementations.
• Knowledge of Azure DevOps, LCS (Lifecycle Services), and Agile methodologies.
• Understanding of finance and manufacturing modules in D365FO.

Why Join Wipro?

• Work on global enterprise projects with cutting-edge technologies.
• Opportunity for career growth and learning in Microsoft Dynamics CRM and ERP
• Be part of a diverse and inclusive work culture.

Competitive compensation and benefits package.