Microsoft 365 Technology/Adoption Specialist

Navishaa.com; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology services firm in India is seeking a Microsoft 365 Technology/Adoption Specialist to assist in deployment, training, and support for Microsoft 365 applications. The ideal candidate has strong problem-solving abilities and is skilled in training materials management. This role involves monitoring adoption metrics and enhancing user adoption through effective change management.

Qualifications

• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in creating and maintaining documentation and training materials.
• Excellent organizational and time-management skills.

Responsibilities

• Assist in the deployment, configuration, and management of Microsoft 365 applications.
• Develop and deliver training programs to enhance user adoption of Microsoft 365 tools.
• Provide technical support and troubleshooting for Microsoft 365 applications.
• Assist in the change management process by communicating updates to users.
• Monitor usage and adoption metrics to track implementation effectiveness.

Skills

Problem-solving abilities

Attention to detail

Organizational skills

Time-management skills

Job description

Microsoft 365 Technology/Adoption Specialist

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Key Responsibilities

• Microsoft 365 Implementation:
  • Assist in the deployment, configuration, and management of Microsoft 365 applications and services.
  • Collaborate with IT teams to ensure seamless integration with existing systems and processes.
• User Adoption & Training:
  • Develop and deliver training programs to enhance user adoption and proficiency in Microsoft 365 tools.
  • Create user documentation, guides, and resources to support ongoing learning and troubleshooting.
• Support & Troubleshooting:
  • Provide technical support and troubleshooting for Microsoft 365 applications and services.
  • Act as the point of contact for end-user issues and escalate to higher support tiers when necessary.
• Change Management:
  • Assist in the change management process by communicating updates and changes to users.
  • Collect and analyze feedback to continuously improve the adoption process and user experience.
• Promote best practices for Microsoft 365 usage, including security, compliance, and efficiency.
• Work with cross-functional teams to identify opportunities for leveraging Microsoft 365 to meet business objectives.
• Reporting & Analytics:
  • Monitor usage and adoption metrics to track the effectiveness of Microsoft 365 implementation and training.
  • Prepare and present reports on adoption rates, user feedback, and other key performance indicators.

Requirements

Strong problem-solving abilities and attention to detail., Ability to work independently and as part of a team., Proficiency in creating and maintaining documentation and training materials., Excellent organizational and time-management skills.