Mgr, Sales Ops

NetApp, Inc.; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NetApp, Inc. is seeking a Manager, Partner Experience CoE to lead Partner Program Operations, program assessments, onboarding, and deal registrations with a focus on governance and efficiency.

The role combines people leadership, partner operations expertise, and project management to modernize operations through automation and data-driven decisions, collaborating with Sales, Finance, IT, and external vendors to deliver measurable outcomes.

Qualifications

• 10+ years in partner operations, channel programs, or related fields.
• 3+ years of people management experience.
• Experience managing partner programs, deal registrations, and governance.
• Cross-functional collaboration with Sales, Finance, IT, and vendors.
• Hands-on with workflow automation and digital transformation.

Responsibilities

• Lead end-to-end partner program operations and onboarding.
• Oversee deal registration processes and governance.
• Drive operational excellence through dashboards and KPIs.
• Partner with stakeholders to deliver measurable outcomes.

Skills

People leadership

Partner operations

Program management

Automation & AI

Data-driven decision making

Stakeholder management

Cross-functional collaboration

Analytics

Education

Bachelor’s degree

Advanced degree or certifications preferred

Tools

CRM systems

Reporting tools

Workflow automation platforms

Analytics solutions

Job description

Job Summary

The Manager, Partner Experience CoE is responsible for leading Partner Program Operations, Program Assessments, Deal Registration Operations, and operational excellence initiatives that support NetApp’s partner ecosystem. This role drives operational efficiency, governance, stakeholder engagement, and continuous improvement while ensuring scalable and partner-centric processes.

The ideal candidate will combine strong people leadership, partner operations expertise, and project management capabilities to modernize operations through automation, AI-enabled solutions, and data-driven decision-making. Working closely with Partner Organizations, Sales, Finance, IT, and external vendors, this leader will enhance partner experience, optimize business processes, and deliver measurable business outcomes.

Job Requirements

Team Leadership & Development

• Lead, mentor, and develop a high-performing team supporting partner programs, assessments, onboarding, and deal registration operations.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Establish performance goals, development plans, coaching frameworks, and career growth opportunities.
• Conduct regular performance reviews and drive employee engagement initiatives.

Partner Program & Deal Registration Operations

• Oversee end-to-end execution of partner program operations, program assessments, partner onboarding, and deal registration processes.
• Ensure compliance with established policies, governance standards, and operational controls.
• Manage deal registration programs, including approvals, escalations, conflict resolution, and process optimization.
• Partner with Finance, vendors, and internal stakeholders to drive operational effectiveness and continuous improvement.

Operational Excellence & AI Transformation

• Drive process standardization, governance, KPI management, and operational excellence initiatives.
• Develop and monitor dashboards, SLAs, and performance metrics to improve efficiency and service quality.
• Identify opportunities to streamline operations through automation, workflow optimization, and AI-enabled solutions.
• Collaborate with IT and cross-functional teams to implement scalable solutions that improve productivity and reduce manual effort.
• Maintain process documentation, operational playbooks, and governance frameworks.

Stakeholder Management

• Serve as a trusted advisor to Partner Managers, Worldwide Partner Organizations, Sales, Finance, IT, vendors, and leadership teams.
• Act as the primary escalation point for operational issues and ensure timely resolution.
• Facilitate governance reviews, operational planning sessions, and stakeholder communications.
• Build strong relationships and influence cross-functional teams to achieve business objectives.

Program & Project Management

• Lead strategic projects focused on operational transformation, process improvement, system enhancements, and partner program evolution.
• Define project scope, timelines, success metrics, governance, and resource requirements.
• Manage risks, dependencies, stakeholder communications, and change management activities.
• Ensure successful project delivery aligned with business goals and measurable outcomes.

Job Requirement

Experience

• 10+ years of experience in Partner Operations, Channel Programs, Sales Operations, Business Operations, or related functions.
• 3+ years of people management experience leading operational teams.
• Experience managing partner programs, assessments, deal registration, channel operations, or partner governance activities.
• Proven track record of driving operational transformation, process improvement, and automation initiatives.
• Experience working cross-functionally with Sales, Finance, IT, Partner Organizations, and external vendors.
• Hands-on experience implementing workflow automation, digital transformation, AI-enabled solutions, or process modernization initiatives.
• Strong project and program management experience delivering complex cross-functional initiatives.

Skills & Competencies

• Strong leadership, coaching, and team development abilities.
• Deep understanding of partner ecosystems, channel business models, and deal registration programs.
• Expertise in operational excellence, governance, process improvement, and performance management.
• Strong analytical and data-driven decision-making capabilities.
• Experience with CRM systems, reporting tools, workflow automation platforms, and analytics solutions.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to thrive in a fast-paced, evolving environment while managing multiple priorities.

Education

• Bachelor’s degree required.
• Advanced degree or related professional certifications preferred.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.