Mgr, NGS Programs

NetApp; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NetApp seeks a leader to run a global support program, serving as the first line of defense for data issues, deals, bookings, Q2O and FPVR processes. You will use data, analytics and reporting to drive improvements and ROI across Renewals and Customer Success teams.

The role requires coordinating stakeholders across regions, guiding prioritization and delivering actionable insights to improve operational performance and revenue outcomes.

Qualifications

• Experience leading global support programs, service priorities and cross-functional execution against measurable outcomes.
• Strong ability to diagnose data issues, assess business impact, coordinate ownership and drive timely resolution.
• Working knowledge of deals, bookings, Q2O, FPVR and renewals processes, including their operational and revenue dependencies.
• Ability to support global accounts, align regional and functional stakeholders and influence outcomes without direct authority.
• Strong analytical and reporting capability, including identifying improvement opportunities and translating operational data into actionable business-value and ROI insights.
• Demonstrated success simplifying workflows, reducing manual effort and improving service efficiency, quality and consistency.
• Excellent written and verbal communication, sound judgment, urgency and disciplined follow-through in a support environment.
• Demonstrated ability to assess improvement opportunities, establish value drivers and assumptions, quantify benefits and ROI, and communicate decision-ready recommendations to leadership.

Responsibilities

• First-Line Business Support : Provide responsive first-line support for data issues, deals and bookings. Assess requests, clarify business impact, coordinate resolution and maintain clear communication through closure.
• Q2O & FPVR Process Support : Support Quote-to-Order and FPVR processes by resolving operational questions, identifying breakdowns, coordinating corrective action and improving support consistency.
• Global Accounts Support : Provide dependable support for global and strategic accounts, recognizing cross-region dependencies, urgency and revenue impact while coordinating stakeholders toward timely resolution.
• Renewal Specialist Enablement : Enable Renewal Specialists with accurate data, actionable reporting, process guidance and structured issue support that improves productivity and customer outcomes.
• Data, Analytics & Reporting : Use data analysis and reporting to identify trends, recurring issues, problem areas and improvement opportunities. Quantify business value, expected benefits and ROI to support prioritization and informed decisions.
• Issue Triage & Resolution : Establish effective intake, prioritization, ownership and escalation practices. Track issues to closure, identify root causes and reduce repeat incidents.
• Process Efficiency : Identify opportunities to simplify support processes, remove handoffs and redundancies, reduce manual effort and improve turnaround time, quality and stakeholder experience.
• Program Governance & Leadership : Manage support priorities, service measures, risks and stakeholder communication across regions. Build alignment and accountability for consistent program delivery.
• Business Value & ROI Insights : Identify high-impact problem areas and improvement opportunities. Develop fact-based benefit cases, quantify expected business value and ROI, and provide recommendations that guide investment and prioritization decisions.

Skills

Support Program Management

Data Issue Management

Deals, Bookings & Process Knowledge

Global Stakeholder Leadership

Data, Analytics & Reporting

Process Improvement

Communication & Execution

Business Value & ROI Analysis

Job description

Job Summary

Lead a global support program that serves as the first line of support for data issues, deals, bookings, the Quote-to-Order (Q2O) process and the FPVR process. The role provides responsive support for global accounts and Renewal Specialists, using data, analytics and reporting to resolve operational issues and enable consistent execution across Renewals and Customer Success. A critical accountability is to identify problem areas and improvement opportunities, then translate analysis into clear insights on business value, expected benefits and return on investment (ROI) to guide prioritization and decision-making.

Job Resposibilities

• First-Line Business Support : Provide responsive first-line support for data issues, deals and bookings. Assess requests, clarify business impact, coordinate resolution and maintain clear communication through closure.
• Q2O & FPVR Process Support : Support Quote-to-Order and FPVR processes by resolving operational questions, identifying breakdowns, coordinating corrective action and improving support consistency.
• Global Accounts Support : Provide dependable support for global and strategic accounts, recognizing cross-region dependencies, urgency and revenue impact while coordinating stakeholders toward timely resolution.
• Renewal Specialist Enablement : Enable Renewal Specialists with accurate data, actionable reporting, process guidance and structured issue support that improves productivity and customer outcomes.
• Data, Analytics & Reporting : Use data analysis and reporting to identify trends, recurring issues, problem areas and improvement opportunities. Quantify business value, expected benefits and ROI to support prioritization and informed decisions.
• Issue Triage & Resolution : Establish effective intake, prioritization, ownership and escalation practices. Track issues to closure, identify root causes and reduce repeat incidents.
• Process Efficiency : Identify opportunities to simplify support processes, remove handoffs and redundancies, reduce manual effort and improve turnaround time, quality and stakeholder experience.
• Program Governance & Leadership : Manage support priorities, service measures, risks and stakeholder communication across regions. Build alignment and accountability for consistent program delivery.
• Business Value & ROI Insights : Identify high-impact problem areas and improvement opportunities. Develop fact-based benefit cases, quantify expected business value and ROI, and provide recommendations that guide investment and prioritization decisions.

Job Qualification

• Support Program Management : Experience leading global support programs, service priorities and cross-functional execution against measurable outcomes.
• Data Issue Management :Strong ability to diagnose data issues, assess business impact, coordinate ownership and drive timely resolution.
• Deals, Bookings & Process Knowledge :Working knowledge of deals, bookings, Q2O, FPVR and renewals processes, including their operational and revenue dependencies.
• Global Stakeholder Leadership :Ability to support global accounts, align regional and functional stakeholders and influence outcomes without direct authority.
• Data, Analytics & Reporting : Strong analytical and reporting capability, including identifying improvement opportunities and translating operational data into actionable business-value and ROI insights.
• Process Improvement :Demonstrated success simplifying workflows, reducing manual effort and improving service efficiency, quality and consistency.
• Communication & Execution : Excellent written and verbal communication, sound judgment, urgency and disciplined follow-through in a support environment.
• Business Value & ROI Analysis : Demonstrated ability to assess improvement opportunities, establish value drivers and assumptions, quantify benefits and ROI, and communicate decision-ready recommendations to leadership.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.