MGF OTM Sr Process expert

Maersk; Tamil Nadu; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk in Tamil Nadu, India invites a Process Expert to support the OTMS within the Global Service Centre. The role focuses on accurate process execution, data quality, troubleshooting and end-to-end process integration, with responsibilities across testing, deployment, and documentation.

The ideal candidate holds a bachelor's degree and 2–3+ years of OTMS execution experience, with a night-shift schedule and on-site collaboration.

Qualifications

• Bachelor's degree with 2–3+ years OTMS execution experience.
• Hands-on experience in process execution, troubleshooting, and meeting operational KPIs.
• Understanding of end-to-end processes, process documentation, data quality, and testing activities.

Responsibilities

• Execute day-to-day OTMS processing activities, ensuring timely and accurate completion of tasks while meeting defined KPIs.

Skills

OTMS execution

Data quality

Troubleshooting

Process integration

Testing

Documentation

KPI management

End-to-end process

Education

Bachelor's degree

Tools

OTMS

Job description

The Process Expert will support the execution, testing, and deployment of Oracle Transportation Management System (OTMS) within the Global Service Centre (GSC). The role focuses on accurate process execution, data quality, troubleshooting operational challenges, and end-to-end process integration. Working closely with the Project Team, Global Process Leads, and other stakeholders, the individual will contribute to successful system implementation, process standardization, and continuous improvement.Key ResponsibilitiesExecute day-to-day OTMS processing activities, ensuring timely and accurate completion of tasks while meeting defined KPIs and operational targets.Work independently as an individual contributor, taking ownership of daily deliverables and operational responsibilities.Identify process gaps, troubleshoot operational issues, and recommend practical, solution-oriented improvements.Understand end-to-end (E2E) process flows and dependencies, including process mapping, IOP/SOP creation, horizontal process integration, and document management.Support project analysis and coordinate data inputs from colleagues to facilitate successful parallel runs, testing, and deployment of Oracle TMS within the GSC.Ensure the accuracy and quality of customer and vendor master data, as well as standard material codes.Conduct end-to-end testing of files, process flows, data flows, reporting capabilities, and control effectiveness.Investigate, troubleshoot, and escalate testing and process-related challenges to the appropriate teams for timely resolution.Provide feedback and improvement suggestions to enhance user experience, system usability, process efficiency, and customer experience.Collaborate with the Project Team and Global Process Leads (GPLs) to align on KPIs, process guidelines, and operational directions.Qualifications and ExperienceA bachelor's degree is preferred.2–3+ years of relevant experience in OTMS execution and operational processing.Hands-on experience in process execution, troubleshooting, and meeting operational KPIs.Understanding of end-to-end processes, process documentation, data quality, and testing activities.Work EnvironmentThe role follows a night-shift schedule to support business and project requirements.This is an office-based position requiring regular on-site collaboration with the team.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .